Crypto Customer Support Specialist

Caiz Revolutionizing Islamic Finance with Blockchain Technology Are you ready to be part of a groundbreaking initiative that combines Islamic finance principles with cutting-edge blockchain technology? Look no further than Caiz - THE FIRST ISLAMIC ECOSYSTEM BUILT ON BLOCKCHAIN. At Caiz , our mission is clear: to create a Fiqh compliant financial ecosystem that provides our community with fair and easy access to ethical financial products and services. We believe in empowering individuals to build a strong financial future while engaging in long-term economically beneficial behavior. Our native coin, Caizcoin, that fuels the Caizblockchain. With Caizcoin , you can make seamless payments, store value, and interact with a range of ethical financial products we are developing. The centerpiece of our ecosystem is the innovative CAIZapp, giving users complete control over their digital assets. We are a passionate team reshaping finance, and we are expanding our dynamic workforce. Join us in a collaborative work environment focused on creating a fast and compliant money transfer structure. WHY TO JOIN Caiz? • Innovative & Purpose-Driven: At Caiz, we combine advanced blockchain technology with the principles of Islamic finance to create an innovative and modern financial system. Join us to be part of a forward-thinking organization that is reshaping the future of finance. • Ethical Impact: As part of Caiz , you'll be working in an Organization that prioritizes ethics and integrity in all its operations, ensuring that every solution we offer aligns with the core values of fairness, transparency, and respect. • Growth & Learning Opportunities: At Caiz , we value personal and professional growth. You'll have the opportunity to learn, innovate, and grow within a dynamic, supportive environment, while contributing to the development of ethical financial solutions. • Global Vision, Local Impact: Caiz is focused on creating an inclusive, sustainable financial system that empowers individuals globally. You ll be contributing to a company that has a positive impact on local communities and the global financial landscape. • Collaborative Culture: We believe in teamwork and collaboration. You'll work alongside passionate professionals who are committed to driving change in the crypto and blockchain space, working together to create an ethical financial future. • Secure & Transparent Environment: We emphasize trust and security in all aspects of our operations. As part of Caiz , you ll be part of a transparent organization that values customer trust and ensures the highest security standards in the crypto space. Tasks We are hiring a customer Support Specilist to manage customer queries and complaints. You will also be asked to modifications, and escalate complaints across several communication channels. Responsibilities: • Manage large amounts of Social Media and Website inquiries • Build sustainable relationships and trust with customer accounts through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • handling quotas • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Take the extra mile to engage customers Requirements Experience: • 5+ years of experience in Customer Support, including 2 years of experience in Crypto Customer Support. • Knowledge or experience in Finance and/or Decentralized Finance and/or Cryptocurrency/Blockchain • Thorough knowledge of legislation about consumer protection • Top-notch oral, written, and interpersonal abilities • Well-developed arbitration skills with the ability to remain impartial • Affinity for multitasking with precision • Capacity to accept and utilize constructive criticism • Alignment with our company's values Level of studies: Diploma, Bachelor or Master Degree in Economics, Business, Sales or similar Language Requirements: Fluent in English Benefits BENEFITS AT Caiz: • Competitive Financial Compensation: We offer financial benefits that reflect the value of your work and dedication. • Work Flexibility: Enjoy the flexibility to work from home, the office, or even abroad. • Annual Holidays: Generous paid time off to help you maintain a healthy work-life balance. • Relocation Assistance: We provide relocation support for employees moving to new locations. • Professional Development: Opportunities for training, certifications, and career growth. • Employee Recognition: Programs to celebrate and reward your achievements and contributions. • Inclusive & Collaborative Culture: A supportive and diverse work environment where your voice matters. • Diversity, Equality, and Inclusion: We are committed to fostering a workplace that v...