Account Director, Web & Brand

The Account Director, Web & Brand is a senior growth leader who blends strategic account leadership with consultative new business development. This role is primarily focused on driving new revenue, with a strong emphasis on recurring engagements. You will serve as a trusted advisor to prospective clients, guiding them through complex web and brand decisions while partnering closely with internal teams to deliver thoughtful, well-scoped solutions. This is an ideal role for someone who loves building relationships, asking insightful questions, shaping solutions, and owning outcomes from first conversation through long-term partnership. What You'll Do New Business & Growth Leadership • Own and qualify a pipeline of web and brand engagements. • Carry a monthly sales target primarily weighted toward recurring revenue, with project revenue as a supporting component. • Lead consultative discovery conversations that uncover true business needs, constraints, and opportunities. • Develop and present strategic proposals for WordPress, Drupal, and Shopify builds, branding engagements, and ongoing website support retainers. • Guide prospects through decision-making with clarity, confidence, and empathy. • Partner with internal teams to ensure scopes are clear, achievable, and aligned with both client goals and delivery realities. Strategic Consulting & Solution Development • Translate complex business challenges into actionable web and brand solutions. • Scope work with precision, balancing ambition, budget, timeline, and internal capacity. • Clearly articulate trade-offs, risks, and opportunities so clients feel informed and supported. • Ensure a seamless handoff from sales to delivery with strong documentation, context, and shared expectations. Relationship Building & Representation • Serve as an ambassador for the agency in sales conversations, industry events, and partner relationships. • Build long-term trust with decision-makers, positioning yourself as a strategic partner rather than a transactional seller. • Strengthen the agency s market presence through thoughtful outreach, referrals, and relationship-driven growth. Collaboration & Leadership • Work cross-functionally with strategy, design, development, project management, and account teams. • Advocate for best practices in scoping, estimation, resourcing, and client communication. • Share insights and contribute to continuous improvement across sales and account practices. • Support a culture of growth, curiosity, and shared success. What You'll Bring • 10+ years of experience in a digital, web, or branding agency, with meaningful responsibility in new business, account leadership, and solution consulting. • Strong understanding of website strategy and delivery across WordPress, Drupal, and Shopify, including discovery, UX, design, development, QA, and ongoing support. • Proven ability to carry and achieve sales targets, especially for recurring revenue and long-term engagements. • Excellent discovery, scoping, and estimation skills, with the ability to turn ambiguity into clarity. • Confident, engaging communicator who builds trust quickly with senior stakeholders. • Comfort collaborating with both creative and technical teams. • Experienced with CRM systems, proposal development, and pipeline management. • Strategic mindset with a genuine interest in helping clients succeed beyond the initial sale. What Success Looks Like • You consistently meet or exceed your monthly sales target, with a strong recurring revenue mix. • Clients view you as a trusted partner who understands their business and anticipates their needs. • Scopes are clear, profitable, and set delivery teams up for success. • Internal teams feel supported, informed, and aligned when work moves from sales into execution. Benefits and Perks We Provide • Remote Workplace. You have the option to work at our office in Boston or remotely in one of these states: AZ, CA, CO, CT, FL, ID, IL, KY, ME, MD, MA, MI, MO, NV, NH, NJ, NY, NC, SC, OH, OK, PA, RI, TN, TX, UT, VT, VA. • Paid Time Off. Receive generous paid vacation benefits that increase each year you re with us, 14 Company Holidays, and Summer Fridays from Memorial Day through Labor Day. • 401K + Match. 401K plan with 4% Safe Harbor employer match after one year of employment and financial literacy services provided through our retirement provider. • Life Insurance Benefit. No-cost coverage to ensure peace of mind for your family. • Short Term Disability Benefit. We've got you covered if you need to be OOO with an illness or injury that keeps you out of work. • Healthcare. Choose from several competitive healthcare plans for you and your family with 80% employer coverage for all medical and dental premiums, 100% employer coverage for vision, and the option to participate in the FSA program. • Commuter Benefits. Allocate pre-tax funds towards your commute to save up to 40% per year in transportation exp...