Account Manager

Hireframe is a remote staffing company that helps US-based startups and growth-stage companies build high-performing offshore teams. Our clients are founders, operators, and lean teams - not enterprise procurement departments. They move fast, change direction, and expect their partners to think alongside them. We operate like a startup ourselves: no bureaucracy, high ownership, and a constant bias toward action. This is a full-cycle account management role. You will own a portfolio of 20+ active clients across a range of industries - and be responsible for their retention, satisfaction, and growth. You are not a coordinator or a customer service rep. You are the person clients call when something matters, and you are expected to have an answer, a plan, or a path to one. This role is designed for someone earlier in their career who has already proven they can own client relationships independently, and who wants to develop into a senior strategic AM over time. You will be coached, challenged, and given real ownership from day one but we expect you to come with strong fundamentals and a drive to grow into more. What you'll own: • A portfolio of 20+ active client accounts across the US - primarily startups, founder-led businesses, and growth-stage companies • Monthly client syncs: setting the agenda, running the call, capturing action items, uncovering future needs, and following through • Account health: proactively monitoring engagement, identifying risk signals before they become churn • Expansion: recognizing when a client is ready to grow and initiating those conversations • Coordination with the recruiting team on active placements - you are the client s point of accountability • Data hygiene: accurate, up-to-date account data, notes, and next steps at all times • Escalation: knowing when a situation needs leadership, and escalating clearly and early vs. fully owning your accounts and making the best decisions for both the client and Hireframe Requirements • 4+ years of experience in account management, client success, or a client-facing role with end-to-end ownership of client relationships. • Experience working in a startup or high-growth environment, with the ability to thrive alongside founders, lean teams, and rapidly evolving processes. • Excellent English communication skills, both written and verbal, with the confidence to communicate effectively with US-based clients. • Availability to work during US business hours and align schedules with client needs. • Highly coachable and growth-oriented, with a willingness to ask questions, absorb feedback, and implement improvements quickly. • Strong goal-oriented mindset, with the ability to track performance, take ownership of retention and expansion metrics, and remain accountable for results. • Demonstrated proactive communication skills, consistently providing updates and addressing issues before being prompted. • Exceptional organizational and time-management skills, with the ability to effectively manage a high volume of clients in a fast-paced environment without sacrificing quality or attention to detail. Nice to have: • Experience in staffing, recruiting, HR, or professional services • Prior exposure to US-based startup culture and expectations • Experience managing or coordinating across offshore teams Benefits Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes: • Permanent remote work flexibility • Paid Time Off • Health Maintenance Organization (HMO) coverage • Annual performance bonuses • Dedicated coaches offer an extra channel of support and skill-building • Opportunities for professional growth At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers. Learn More Stay updated on open roles and industry insights. Follow us on: • Instagram • Facebook • LinkedIn • Hireframe" rel="nofollow ugc noopener noreferrer" class="external" target="_blank">YouTube • Visit our website: www.hireframe.com Tune in to our What Worked podcast Check out What Worked podcast, hosted by our founders, Mike and Tyler, featuring conversations with business executives and founders-including some of our clients. Originally posted on Himalayas