Account Manager (Future Opportunity)

About Our Company: At Patch My PC, we exist to improve lives. What started as a free tool to keep apps updated has grown into a trusted enterprise solution that helps IT and Security teams automate, manage, deploy, and report on third-party updates in Microsoft ConfigMgr, Intune, and WSUS. Our fully remote crew of 150 GIF-loving humans supports over 9,000 customers and more than 30 million devices. We make patching easier, boost security, and give IT teams their time back. Our core values guide how we work, how we treat each other, and how we grow. They keep us focused on what matters most. We're here to improve the lives of our customers, our team members, and our communities. About this Role: At Patch My PC, we re always thinking ahead to the future of our Customer Success team. While we may not have an immediate opening, we want to share the kind of role and impact we envision for future Account Managers who will support and grow our customer relationships. We re seeking an experienced and highly self-directed Account Manager to lead our customer and partner engagement strategy across the globe. This fully remote role offers the opportunity to manage a robust portfolio of 700+ existing customers and a large pipeline of active leads across market segments. You ll be accountable for both revenue growth and retention, working closely with a regionally aligned Customer Engineer and reporting to a Europe-based leader. Your ability to influence stakeholders, orchestrate complex deals, and drive customer outcomes will be critical to success. While this is a remote role, occasional travel may be required to attend industry conferences, customer events and internal team gatherings. Responsibilities: • Build and nurture client relationships, ensuring customer satisfaction and long-term retention. • Act as a trusted advisor, understanding client needs and aligning them with our solutions. • Identify upsell and cross-sell opportunities to drive revenue growth and increase account value. • Manage renewals and contract negotiations, ensuring a seamless client experience. • Address client inquiries, resolve issues, and proactively offer solutions to improve engagement. • Stay updated on industry trends and competitor offerings to provide strategic recommendations to clients. • Ability to prioritize tasks and manage multiple accounts effectively. Required Skills: • 5+ years of experience in customer-facing B2B software sales • Demonstrated ability to own complex customer relationships end-to-end and deliver measurable business results • Strong commercial acumen with a track record of meeting or exceeding revenue, renewal, and expansion targets • Excellent communication, negotiation, and stakeholder management skills • A growth mindset; open to feedback, quick to adapt, and always looking to improve • Operational excellence in CRM systems (e.g., Salesforce) and data-driven sales practices Nice-to-Haves: • Experience in Software sales environment • Background in business development or consultative selling Compensation & Benefits: Competitive Salary: $60,000 - $70,000 based on experience and location. Benefits: • 401k Match: Match 200% of contributions up to the first 5% of salary, resulting in a total potential match of 10%. • Medical, Dental, and Vision Coverage: Patch My PC covers 99% of premiums for both team members and dependents. Other Benefits: • FSA/HSA. • Fertility benefits. • Parental leave. • Paid-time off (PTO). • Volunteer leave. • Charitable donation matching. • Tuition reimbursement. • Gym membership reimbursement. • Internet stipend. • Pet insurance. Learn more about our benefits here: https://patchmypc.com/careers#we-care. What to Expect in the Interview Process Our interview process is designed to help us understand how you build relationships with customers, navigate complex situations and collaborate across teams. It also gives you an opportunity to learn more about our team, our customers and what it is like to work at Patch My PC. Throughout the process we evaluate both experience and alignment with our core values. These values guide how we serve our customers, support each other and deliver excellent outcomes. Step 1: Initial ScreenA 20-30 minute conversation with our Talent team to learn more about your background, experience managing customer relationships, and what you are looking for in your next role. We will also share more about Patch My PC, our culture and how our values guide the way we work. Step 2: Hiring Manager InterviewA conversation with the hiring manager focused on your experience managing customer relationships, driving retention and growth, and navigating complex customer situations. This is also an opportunity to learn more about the team, expectations for the role and how success is measured. Step 3: Scenario ProjectCandidates complete a short scenario based exercise designed to reflect situations you may encounter in the role. T...