Accounts Receivable Representative

Accounts Receivable Representative Accounts Receivable Representative Who are we? Versant Health is one of the nation s leading administrators of managed vision care, serving millions of our clients members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision. As a Versant Health associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success. There are many opportunities for advancement and development throughout all stages of your career with us. See how you can make a difference with the support of strong leadership and a team environment. See Everything, Be Anything . What are we looking for? Primary job responsibilities are posting checks and wires, balancing/auditing accounts and assisting clients with billing/statement problems. Provide effective communication with clients and staff, while handling inquiries and issues in a courteous, professional and timely manner. Must be flexible and disciplined enough to multi-task and handle a variety of tasks. Where you will have an impact • Research & apply daily cash (check, ACH, wires, and credit cards) to accounts for the LOBs assigned utilizing excel spreadsheets • Support downloading lockbox files and completes reconciliation as needed • Enter daily/weekly credit/debit adjustments into financial systems • Work closely with clients, brokers and TPAs on various problems and concerns regarding billing, statements and eligibility issues • Research, reconcile, audit, resolve and make balance adjustments on accounts, when necessary, in collaboration with the Sr Billing. • Manage tracking of adhoc billing in various Versant systems and apply funds. • Establish work procedures and processes for Billing and Accounts Receivable Department that support company and departmental standards and strategic directives • Maintain and support any SOX and/or SOC related control activities, retaining evidence as needed per definition • Regular reliable attendance is required • Responsible for supporting the month end close across all of Finance • Learn and follow departmental procedures which include phone and R/T queue responsibilities and activities and providing guidance to the team when there is a technical question. • Setup calendar and communicate deadlines. • Prepare various journal entries. • Review all balance sheets and reconciliations and prepare binders for Director s review. Responsible for coordinating the month end close across all of Finance and providing guidance to the team when there is a technical question. Set up calendar and communicate deadlines. Prepare various journal entries. Review all Balance Sheet reconciliations and prepare binders for Director s Revie Respond to inquiries from group customer, providers and Client Managers regarding receivable balances due. • Prepare and update Excel spreadsheets to track Accounts Receivable and collection efforts • Support the Senior AR Representative with various reconciliations for month end close • Proficient in resolving issues and/or directing customers to the most appropriate department for resolution • Participate in any training and educational activities necessary to fulfill at least the minimum requirements as specified within your departmental goals. This is in addition to, the completion of any activities necessary for the maintenance of professional affiliations or organizational requirements • Responsible for identification of pending issues and bringing them to the attention of the supervisor/manager • Effective communication with internal/external departments on issues • Assist in special projects and department initiatives as assigned • Assist and support process improvements for Billing and Accounts Receivables • Diffuse and escalate challenging situations. Perform other duties as assigned by leadership to support the overall success of the Billing and Accounts Receivable Department What s necessary to do the job? • High School Diploma/GED or equivalent • 1-2 years experience in the insurance, health, or vision care industry required • Proven experience in Accounting - Accounts Receivable and Collections • 2-3 years of Accounts Receivable experience preferred • Experienced and very skilled in working with Microsoft Excel and Word • Proficient in Microsoft Excel features such as sorting, filtering, formulas and vlookup compares • Preferred prior experience in customer service and/or accounting knowledge • Excellent computer skills and proficiency with word processing and spreadsheets • Also requires excellent verbal and written communication skills to communicate with clients via phone and written correspondence • Ability to prioritize multiple tasks appropriately HIPAA & Security...