Associate Patient Access Specialist

Hi. We re Hummingbird. We re elevating patient access so patients can get healthcare how, when, and where they need it. We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most - caring for patients. By managing patient access as a technology-enabled service, we help health systems stabilize costs and improve patient experience while creating good jobs that attract and retain talent in the industry. Our team of experts is obsessed with the connection between the people, processes, and technology that make healthcare organizations hum. Join us and help build the healthcare experience we want for our communities, our families, and ourselves. Summary Help patients get the care they need with patience, clarity, and compassion. As an Associate Patient Access Specialist at Hummingbird, you re the first voice patients hear when they reach out for care. Every call is a chance to make someone s day a little easier, whether you re scheduling an appointment, updating records, or helping someone log in to their MyChart account. You ll learn to navigate healthcare systems and practice empathy on every call, using your customer service skills to make each patient feel supported. You ll also work with a close-knit team that supports you and celebrates your growth. This is a starting point for a meaningful career in healthcare. You don t need medical experience; you need great communication skills, curiosity, technical aptitude, and the desire to help others, while contributing as a dependable part of the patient access team. We will teach you the rest through hands-on training, coaching, and real-time support. Responsibilities Note: This posting is for our ongoing Patient Access Specialist Talent Pool. We interview continuously and anticipate frequent openings, with start dates typically 2-6 months after your application. What You ll Do • Be the first point of contact for patients calling to schedule or update appointments, ask about referrals or test results, request prescription refills, or get MyChart support. • You ll spend most of your day talking with patients over the phone, supporting them through back-to-back calls in our remote call center environment. • Listen carefully, ask clarifying questions, and guide patients to the right next step. • Recognize when a patient needs clinical support and escalate calls that require medical guidance, urgent attention, or clinical review. • Use our phone system, reference materials, and Epic (our electronic medical record system) to schedule visits, update insurance/contact details, and keep patient information accurate. • Help patients use MyChart, a secure online portal, by setting up accounts, resetting passwords, and walking them through features like messaging or virtual visits. • Document each call clearly and follow established workflows to keep things running smoothly. • Escalate more complex questions to senior specialists or leads, knowing you have a team ready to support you. • Participate in ongoing training and coaching to build consistency and accuracy in workflows. • Contribute to a positive team culture where collaboration, curiosity, and kindness come first. The Details • Location: Remote (U.S.-based) • Schedule: Full-time or part-time, Monday-Friday; hours vary based on patient access center hours • Compensation: Expected total range for the role is $17.00 to $22.00 per hour. New hires start between $17.00and $20.00, depending on experience and internal equity. • Benefits: Comprehensive medical, dental, and vision coverage; paid time off; 401(k); parental leave; career development support; and more • Training: Paid, structured onboarding and ongoing mentorship Expectations for Focus & Presence • To support patients and each other, this role requires your full attention during scheduled work hours. Our Outside Employment Policy doesn t allow overlapping work or job stacking, so any outside work must happen fully outside your Hummingbird schedule. • We re a camera-ready team, and you ll need to be on-camera during training and when needed during the workday after training ends. • We value connection, teamwork, and being present, which is what keeps our patients safe and our team supported. If that s what you re looking for, you ll feel at home here. If you re hoping to hold another job during the same hours, this job won t be the best match. About our Talent Pool Hummingbird is growing fast, and we interview year-round for our Associate Patient Access Specialist Talent Pool. While we re not hiring for this specific role right now, we typically add new specialists monthly, so start dates are often 2-6 months after applying. Joining the talent pool means you ll be among the first considered when opportunities open. We receive a lot of applications, so hearing back may take a little time, but we ll keep you updated, usually within a couple of weeks. You may also ...