Bilingual Legal Intake Specialist (Guatemala)

This is a remote position. We are looking for a Bilingual Intake Specialist to be the first point of contact for potential clients. The ideal candidate is professional, empathetic, and detail-oriented, with the ability to communicate fluently in Spanish and English. You will play a key role in assessing client needs, gathering case information, and ensuring smooth case onboarding. Key Responsibilities: • Conduct outbound calling and answer incoming calls, emails, and online inquiries from potential clients. • Conduct initial client interviews to gather necessary case details. • Assess case eligibility based on firm criteria and schedule consultations. • Maintain accurate and organized client records in the CRM system. • Provide general information about legal services while maintaining confidentiality. • Follow up with potential clients to ensure a smooth intake process. • Collaborate with attorneys and legal staff to streamline case onboarding. Requirements • Bilingual fluency in English and Spanish • Prior experience in a law firm, customer service, or intake role is a plus. • Excellent communication, active listening, and interpersonal skills. • Strong attention to detail and ability to multitask in a fast-paced environment. • Proficiency in Microsoft Office and client management software. • Ability to handle sensitive information with professionalism and discretion Originally posted on Himalayas