Claims Specialist

Description Ledgebrook is a tech-enabled E&S MGA dedicated to the wholesale distribution channel. Our mission is to provide our wholesale brokers with the fastest, easiest quoting experience while delivering best-in-class pricing and risk selection. Ledgebrook s guiding principle is to eliminate friction for both our wholesalers and our underwriters. Our next-gen tech stack supports faster, risk-differentiated solutions to be crafted and delivered in response to the fast-paced needs of the E&S market. Our data-driven approach seeks to unlock more opportunities and value from every submission received, leading to a faster yes more frequently, but may also lead to a quick no . We are motivated and structured to move faster than traditional insurance organizations. To fully align business objectives with a long-term view that supports our culture and values, all employees will have the opportunity to participate in company ownership through equity grants. We aim to deliver a highly compelling overall employee value proposition and a total compensation package that couples equity grants with base pay and benefits offerings. At Ledgebrook, as a unified team of company stewards, we will Care, Strive, and Thrive together! About the Role We are seeking an experienced Claims Specialist to join our growing operations team and play a critical role in providing superior support to claims managers; brokers and our internal Underwriting and Operations Units. As a Claims Specialist, you will play a critical role in handling PL & GL claims while helping us build a best-in-class claims operation. You'll be at the forefront of creating a trusted, transparent, and efficient claims process for our customers. We're a growing start-up reshaping the E&S space, and we're looking for someone who can combine operational rigor with empathy and adaptability. You ll play a critical role in both delivering exceptional customer experience and supporting scalable processes as we grow. What you ll do Incoming Claims Processing: • Manage and process incoming claims efficiently, ensuring accuracy, fairness, and timely resolution • Communicate directly with customers, providers, and partners to gather necessary documentation and clarify case details. • Communicate directly with insureds, brokers, and partners, maintaining clarity, professionalism, and empathy Assistance in claims review: • Working along with our Claims Manager to investigate claims by reviewing documentation, identifying any discrepancies or inconsistencies, and escalating when appropriate. Regulatory and Compliance: • Maintain detailed and compliant records for audit and regulatory purposes Business Testing: • Collaborate cross-functionally with product, engineering, and underwriting teams to improve claims workflows and automate routine tasks Collaboration and Communication: • Collaborate with cross-functional teams to understand the external and internal customer needs and implement solutions that enhance productivity. • Communicate effectively with employees and 3rd parties to ensure they are supporting client initiatives. • Provide feedback and insights to improve internal policies, tools, and customer communications Metrics Management • Monitoring statistical data to ensure efficient claims handling is maintained. • Help build and refine our claims playbook, SOPs, and knowledge base from the ground up About you Here at Ledgebrook, we are passionate about creating a team that is on a continuous learning journey and that shares our excitement about building a company from the ground up. Some of the characteristics we hold dear are: • A passion to deliver a world-class customer service experience to both internal and external customers. • Intellectual curiosity and desire to innovate processes/procedures versus being satisfied with the status quo. • A desire to continue learning through on-the-job mentorship or formal educational/training opportunities. • Agile prioritization skills coupled with a keen sense of urgency that seeks to balance getting it right versus getting it done right now. • A strong drive and desire to win together as a high-performing team. • A moral compass to do the right thing, period , with zero tolerance for toxic behaviours. Requirements Must haves • Proven experience in Claims handling roles/ industry. • Experience in building successful relationships with various stakeholders at all levels. • Strong customer focus and ability to work in a fast paced environment. • Comfortable with MS Office Suite and Google Workspace applications. • Strong knowledge of coverage analysis, claims investigation, and litigation management • Excellent problem-solving skills and the ability to drive initiative. • Strong communication and collaboration skills, with the ability to work effectively in a team environment. Nice to haves • Prior startup experience. • Bachelor s or Master s degree in Economy; Finance; Risk Manageme...