Client Implementation Specialist

Description Job Description: Title: Client Implementation Specialist Work Mode: Fully remote | Location/Supporting: Lakewood Ranch, FL or Longwood, FL | Experience: 3-5 years Payroll / HRIS / Implementation experience required Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit our website. About the Role: As a Client Implementation Specialist, you will be essential in configuring, testing, and delivering Payroll Office of America (POA) products and services for a diverse client base utilizing the UKG Ready platform. In collaboration with Sales and internal teams, you will ensure a seamless and high-quality implementation experience that prioritizes data integrity, client training, and successful product adoption. This role will also involve supporting the Implementation Manager with other designated tasks. Key Responsibilities: • Client implementation: Configure, test, demonstrate, and activate POA Payroll, HRIS, Time & Labor Management, and Benefits solutions within the UKG Ready platform for new and transitioning clients. • Client training: Coordinate and deliver effective training sessions to ensure clients successfully adopt and use the system over the long term. • Sales collaboration: Work closely with Sales partners to facilitate smooth client transitions and provide a consultative implementation experience. • Client hand off meetings: Schedule and participate in client hand off meetings to establish implementation scope, timelines, and expectations. • Data integrity: Ensure quality control and validation of client data during the implementation process to maintain accuracy and compliance. • Customer service mentality: Provide exceptional client service by being proactive, maintaining consistent communication, and responding swiftly to service requests. • Relationship management: Build and maintain positive, productive relationships with clients, Sales representatives, teammates, and POA leadership. • Discretion and judgment: Use independent judgment to achieve outcomes that are beneficial to both clients and POA. • Business growth: Actively identify client needs and support opportunities to expand POA services through additional product offerings. • Training participation: Engage in both internal and external training to continuously enhance your knowledge and share insights within the POA Team. • Team support: Assist teammates as needed to ensure overall excellence in team service delivery. • Collaboration: Work effectively with the entire POA team, seeking input and developing solutions to any issues related to processes, services, quality, or productivity. • Technical competence: Maintain a strong level of technical knowledge and industry expertise. • Compliance: Follow all company work rules, standards, policies, and procedures consistently. • Professional development: Pursue continuous improvement in your professional skills by participating in development opportunities. • Champion IOA Values: Act in accordance with integrity and leadership. Ideal Candidate Qualifications: • Bachelor's Degree preferred (equivalent experience considered in lieu of degree). • 3-5 years of Payroll, HRIS, or client implementation/onboarding experience. • Previous experience configuring Payroll, HRIS, Time & Labor, and Benefits platforms in a SaaS Payroll / HRIS / TLM environment. • Experience with Employee Benefits configuration and enrollment. • FPC or CPP certification (preferred). • Proficient in importing, validating, and analyzing client data within Payroll/HRIS systems. • Strong knowledge of Payroll, Tax, Garnishments, Workers' Compensation, and Health Benefits. • Advanced proficiency in Microsoft Excel, including functions and formulas. • Excellent written and verbal communication skills. • Strong analytical, organizational, and problem-solving skills. • Detail-oriented with the capacity to manage multiple implementations and deadlines. • Able to work effectively both independently and as part of a collaborative team. What We Offer: • Competitive salaries and bonus potential. • Company-paid health insurance. • Paid holidays, vacation, and sick time. • 401K with employer match. • Opportunities for professional growth and career advancement. • A respectful culture that promotes work/family life balance. • Commitment to community service. • Supportive teammates and a rewarding work environment. What to Expect (Application Process): • 30-Minute Phone ...