Client Services Representative (Team Lead)

The Client Services Representative will assist customers with questions, and concerns, and educate them on the client s products and services. The successful person in this role will encourage a direct and positive relationship with customers. Job Responsibilities • Answer a minimum of 30 inquiries via email, phone, or chat in a professional and upbeat manner; • Resolve client cases for the client services team; • Educate clients on searches, forms needed for searches, and the adverse action process; • Assist clients with new user accounts, during the ordering process, and train clients to use the portal; • Train new clients on the billing process; • Assist other departments in obtaining information and forms needed from clients to perform searches; • Perform other duties as assigned. Requirements • Has experience working in a background screening company • Has experience with verification processes such as employment, education, or reference checks • Has any leadership or management experience • Ability to maintain regular and punctual attendance; • Able to thrive in a fast-paced environment; • A natural problem solver and is focused on creating solutions; • Can adapt quickly to a changing environment; • Can work well independently but understand the importance of teamwork; • Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience. • High School Diploma or equivalent required; • 1+ years experience in a Clients Services Department in a call center environment preferred; • Working knowledge of G-Suite and Microsoft Office products; • Experience in Salesforce preferred; • Proven ability to build, nurture, and retain client relationships; • Able to sit at a desk and work on a computer for prolonged periods; • Navigate easily between multiple windows/browsers, perform extensive internet research, and type 45 WPM. Minimum Technical and Work Environment Requirements: • Internet Connection: • Primary internet connection with a minimum speed of 15 Mbps. • Backup internet connection with at least 10 Mbps. • Backup connection must be capable of supporting work during a power outage. • Primary Device: • Desktop or laptop equipped with at least: • Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor. • A minimum of 8 GB RAM. • Backup Device: • Must meet or exceed the performance of an Intel Core i3 processor. • Must be functional during power interruptions. • A functioning webcam. • A noise-canceling USB headset. • A quiet, dedicated home office space. • Peripherals and Workspace: A smartphone for communication and verification purposes. Benefits • Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth. • Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field. • Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward. • Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards. • Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment. • Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best. Originally posted on Himalayas