Client Success Manager

Overview: We're seeking a dynamic Client Success Manager to join our fast-paced digital marketing agency immediately. This is a full-time, long-term position. The ideal candidate will be responsible for managing client relationships, ensuring project success, and driving client satisfaction through effective communication and project management. Qualifications: • 1-3 years of experience as an CSM • Strong English communication skills (both written and verbal) are essential • Proven track record of managing multiple clients and projects simultaneously • Strong organizational and time management skills • Experience with project management tools like ClickUp (prefered) • Ability to learn quickly and adapt to new situations • Self-motivated with a proactive approach to problem-solving • Ability to work full-time EST Deliverables: • Serve as the primary point of contact for assigned clients, managing day-to-day communication and relationship building • Coordinate with internal teams to ensure timely delivery of projects and deliverables • Maintain accurate and detailed documentation of client communications and account activities in ClickUp • Identify opportunities for account growth and additional services • Prepare and submit comprehensive weekly status reports for all assigned clients to the CEO • Proactively address client concerns and maintain high satisfaction levels Preferred Qualifications: • Experience with Shopify platform and e-commerce clients • Previous experience in a fast-paced agency environment • Understanding of digital marketing services is a plus Originally posted on Himalayas