Customer Onboarding Specialist - German

Customer Onboarding Specialist provides software training to hotel customers across Europe via screenshare, chat, and phone. The role requires a passion for providing a positive customer experience, language skills in English and German, and proven customer service experience. Requirements • Qualify customer requirements, identify the appropriate set up requirements, and prepare customers for core product implementation • Deliver high-standard customer training on SiteMinder's product via digital communication platform • Clearly communicate support procedures to customers to ensure ongoing satisfaction • Take ownership of customer issues and respond to resolve problems • Drive customer projects forward, taking ownership of each project meeting its objectives Benefits • Equity packages • Hybrid working model • Mental health and well-being initiatives • Generous parental leave policy • Paid birthday, study, and volunteering leave • Sponsored social clubs, team events, and celebrations • Employee Resource Groups (ERG) Originally posted on Himalayas