Customer Success Engineer

This role is suitable for experienced candidates who enjoy combining technical problem-solving with working closely with customers. You will play a key role in ensuring customers are technically successful with Caplena, from onboarding to long-term usage, while working closely with Customer Success and Product teams. You will be at the center of how customers experience Caplena technically. Your work will directly impact: how fast customers go live, how successful they are in using the product, and how efficiently our internal teams can support and scale customer success. Key Responsibilities • Own the technical success of customers from onboarding through long-term usage • Set up technical onboarding, including: • Integrations • Data imports and configuration • Initial data validation and quality checks • Work closely with Customer Success and Product teams to ensure smooth customer activation • Troubleshoot customer issues such as: • Data configuration problems • Integration errors • Working with the Product team to resolve bugs • Improve internal backend and data workflows to make Customer Success and customer operations more efficient • Act as the technical bridge between customers, Customer Success, and Product Must-Have Requirements • Experience and strong willingness to work directly with customers • Working knowledge of Python • Familiarity with SQL • Experience with basic data manipulation (e.g. cleaning, transforming, structuring data) • Good working knowledge of Excel • Technical curiosity and ability to understand APIs and integrations • Located in the EU or Switzerland • Fluent, professional level of written and spoken English • Patient, empathetic, and service-oriented mindset Nice-to-have: • Experience with data pipelines or more complex data workflows • Previous exposure to Customer Success, Support, or Market Research • Experience with tools like SPSS or other research/analytics platforms • Fluency in German We would love to hear from you if you enjoy variety, are eager to learn, and want to grow your technical skills while making a real impact on customer results. Originally posted on Himalayas