Customer Success Manager

Canals is a fully remote startup transforming the industrial supply chain with AI. The Customer Success Manager will own the full post-sale relationship for a portfolio of accounts, leading onboarding, training, adoption, and renewals. Requirements • 5-8 years in Customer Success for a B2B SaaS product • Experience working in an early-stage startup and building playbooks, processes, or systems from scratch • Strong communication and relationship-building skills across all levels of an organization • Comfortable explaining technical concepts to non-technical audiences • Organized, analytical, and proactive Benefits • Flexible work environment • Strong engineering culture • Culture of ownership • Real-world impact • Stellar product-market fit Originally posted on Himalayas