Customer Success Manager (German Speaking)

your mission • Own the post-sales relationship for a portfolio of 15 - 20 large fashion brands and retailers, serving as their primary point of contact • Lead structured onboarding to get new clients live quickly and drive early adoption • Conduct regular check-ins and business reviews to track client health, celebrate wins, and surface new opportunities • Proactively monitor account signals to identify churn risks early and take action before issues escalate • Spot and develop upsell and expansion opportunities, partnering with the sales team to grow account value • Collect and synthesize customer feedback, acting as the client's voice internally to inform product direction • Contribute to scalable CS processes, playbooks, and resources as we grow • Support in creative processes using AI tools and the Adobe Suite your profile • 1-4 years of experience in Customer Success, Account Management, or a client-facing role - ideally at a B2B SaaS company or Creative Agency • A natural communicator who is warm, professional, and confident managing senior stakeholders at large brands • Experience using Adobe Photoshop • Commercially minded - you understand the link between customer health and revenue, and you're comfortable identifying upsell opportunities • Highly organized with the ability to manage multiple accounts and competing priorities without dropping the ball • A problem-solver who takes ownership and doesn't wait to be told what to do • Fluency in German is highly valued, fluency in English is a requirement • Experience in or genuine enthusiasm for fashion, retail, or creative industries why us? • Work with some of the world's most exciting fashion brands on projects that are genuinely transforming the way they work • Be at the frontier of AI-driven content creation • Meaningful ownership and influence - you'll shape how CS works at Graswald AI from the ground up • Competitive compensation • A small, high-functioning team that moves fast • Backed by leading investors • A remote-first culture Originally posted on Himalayas