Director, Delivery Assurance (APAC)

Summary The Role As the Regional Quality Director, Delivery Assurance (APAC), you will work with the Senior Director, Services Partner Quality Assurance, to help shape, operationalize, and scale the Delivery Assurance function across APAC. You will lead the regional execution of Guidewire s Delivery Assurance function, governing how standards, Delivery Assurance services, and partner enablement come together to ensure predictable, high quality outcomes on System Integrator (SI)-led and Guidewire involved programs in the region. This role will own regional governance of the Partner Capability Maturity Model (PCMM) process-including how Professional Services and Alliances leverage AI-driven insights to identify project risks and partner capability gaps, and convert those insights into remediation plans and capability uplift initiatives. This is a leadership role for an individual with delivery experience who can balance risk management, enablement, and partnership. You will be expected to combine deep delivery expertise, strong executive presence, and data-driven decision making to protect Guidewire s brand, reduce critical escalations, and elevate the maturity and consistency of partner led delivery in APAC. Job Description Key Responsibilities • Regional Delivery Assurance & Strategy Leadership • Act as the regional owner for Delivery Assurance in APAC, translating the global Delivery Assurance Strategy & Operating Model into a pragmatic, regionally appropriate execution plan-while maintaining alignment to global standards, mission, and guiding principles. • Collaborate with the Senior Director, Services Partner Quality Assurance to refine the Delivery Assurance operating model based on APAC insights (delivery patterns, partner maturity, regional regulatory constraints, and customer expectations). • Work with Senior Director, Services Partner Quality Assurance to gather, define, and maintain Professional Services standards to which Partners will be expected to adhere to improve quality. • PCMM & AI Driven Quality System Governance • Own regional governance of the Partner Capability Maturity Model (PCMM) process, ensuring that the prescribed process (inputs, AI generated findings, validations, capability assessments, and feedback loops) is executed consistently across APAC partners and engagements. • Collaborate with Alliances to operationalize the AI generated risk and capability assessment by defining data inputs, reviewing AI generated project level findings and capability assessments, validating accuracy, and providing feedback to continuously improve the model. • Use PCMM outputs to aid Alliances in prioritization of partner level interventions (e.g., targeted enablement, standards coaching) and to inform partner tiering and ecosystem strategy. • Engagement Assurance & Project Level Oversight • Lead or oversee Delivery Assurance reviews associated with high risk or too big to fail SI led programs in the APAC region. • Define engagement review scope, documentation requests, and stakeholder interview plans, and analyze findings as inputs into actionable assessments. • Create assessments that highlight delivery strengths and risks with clear mitigation plans, owners, timelines, and actions. • Partner Delivery Quality & Ecosystem Performance • Collaborate with Alliances to embed partner delivery standards and what good looks like across APAC SI led engagements, ensuring expectations are clearly understood and applied. • Work with Alliances to implement and refine partner scorecards and quality KPIs in APAC, to measure Partner standards adherence, capabilities, and performance. • Represent Professional Services in regional partner governance forums (e.g., QBRs, capability reviews) and other forums with a large partner presence (ex. Connections), using data and insights to influence partner investment in quality. • Cross Functional & Executive Stakeholder Leadership • Serve as the primary APAC Delivery Assurance liaison for Portfolio/Practice leadership, Engagement Directors, PS Product & Portfolio, Customer Success, and regional Sales. • Provide executive briefings on regional Delivery Assurance posture, including coverage, key risks, escalations, partner capability themes, and improvement plans to PS and Alliances leadership. • Work with regional APAC PMO leadership to ensure that Guidewire-led programs adhere to program execution standards. • Contribute APAC perspectives into global Delivery Assurance governance and operating model, helping refine global standards, dashboards, and processes based on regional experience. • Team Leadership & Talent Development • Build and lead a small APAC Delivery Assurance team over time in line with the future state organization structure for Delivery Assurance. • Set clear expectations, coach team members on Delivery Assurance methods and partner engagement, and foster a culture that reflects the function s guiding principles. • Collabo...