Director, People Operations

Miva is looking for a Director, People Operations. The chosen person will be a hands-on, strategic individual contributor responsible for leading the full human resources function at Miva. In this role you will partner closely with the executive team and Business Unit Leaders, and Directors. People Operations will design and execute people programs that strengthen our culture, drive business performance, and deliver an unbeatable employee experience across the entire employee life cycle for our team of approximately 100 employees. Miva is a fully remote company with employees distributed across the country, so this role requires someone who knows how to build culture, connection, and operational excellence in a virtual-first environment. This is an individual contributor role with no direct reports; the chosen person will, however, provide oversight and direction to a part-time Recruiter consultant who supports talent acquisition activities. This role is ideal for someone who is equally comfortable setting long-term people strategy and rolling up their sleeves to process payroll, resolve employee questions, and administer benefits. The ideal person will thrive on wearing many hats, will move fluidly between strategic and tactical work, and operate with a high degree of independence, ownership, and discretion. Strategic Duties: • Serve as a trusted advisor to the CEO, President and executive team on workforce planning, organizational design, leadership development, and talent strategy. • Steward and evolve Miva s culture; lead programs that reinforce engagement, belonging, and the overall employee experience in a fully remote, geographically distributed workforce. • Own total rewards strategy, including compensation philosophy, market benchmarking, benefits design, and 401(k) plan oversight. • Oversee full-cycle recruiting strategy for all positions across the organization • Lead diversity, equity, and inclusion strategy and related programs. • Define and report on key people metrics (headcount, retention, engagement, time-to-hire, compensation positioning, etc.); deliver data-driven recommendations to leadership. • Use HR systems and tools (HRIS, ATS, performance, payroll, benefits) to ensure programs run efficiently. • Identify, evaluate, and implement opportunities to leverage AI and emerging technologies to optimize HR workflows, improve efficiencies, and elevate the quality of people programs and deliverables. • Lead organizational change management initiatives, including reorganizations, role transitions, and growth planning. • Manage the HR budget and external vendor relationships, including benefits brokers, payroll providers, employment counsel, and recruiting partners. • Anticipate emerging people risks and opportunities, and proactively recommend and implement solutions. Operational Duties: • Provide direction to a part-time Recruiter consultant; review pipelines, and ensure a consistent, high-quality candidate experience. • Design and deliver an exceptional onboarding experience that ramps new hires quickly and connects them to Miva s culture and goals. • Ensure payroll, health benefits, and 401(k) plan are processed accurately and timely, and remain compliant with all federal, state, and local laws across the multiple states in which Miva employees reside. • Administer leaves of absence, accommodations, workers compensation, and unemployment claims. • Maintain HRIS and employee records; ensure data integrity and produce reporting as needed. • Coach managers and employees on performance, behavioral concerns, team dynamics, and employee relations matters. • Conduct employee relations investigations and recommend appropriate corrective action; partner with employment counsel as needed. • Maintain and update the employee handbook, policies, procedures, and job descriptions. • Manage offboarding logistics, including exit interviews and analysis of attrition trends. • Provide guidance to employees and managers on company policies, benefits, and processes. • Be a visible, trusted resource and first point of contact for employees on all people-related matters. • Perform other duties and projects as assigned. What You Will Bring: • Bachelor s degree in HR, Business, or similar; 10+ years of HR experience, including 3+ years in a leadership role. • Demonstrated track record operating asboth a strategic business partner and a hands-on practitioner; comfortable being the sole HR resource for the company. • Experience directing and managing the work of external consultants or contract resources (recruiters, brokers, counsel, vendors). • Experience supporting a company of similar size (approximately 50-150 employees), ideally in technology, software, SaaS, or e-commerce. • Deep expertise across the full HR function: • talent acquisition, total rewards, employee relations, performance management, learning and development, compliance, and culture. • Solid working knowledge of f...