Director, Transformation Operations

Company Navitus About Us Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other.. Current associates must use SSO login option at to be considered for internal opportunities. We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap. Pay Range USD $162,722.00 - USD $203,403.00 /Yr. STAR Bonus % (At Risk Maximum) 15.00 - Director, GM of GP, PIC Work Schedule Description (e.g. M-F 8am to 5pm) M-F 8am to 5pm Remote Work Notification ATTENTION: Lighthouse is unable to offer remote work to residents of Alaska, Delaware, Hawaii, Idaho, Iowa, Louisiana, Maine, Mississippi, Montana, Nebraska, New Hampshire, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Rode Island, South Carolina, South Dakota, Vermont, West Virginia, and Wyoming. Overview Due to growth, we are adding a Director, Transformation Operations to our team! We are seeking a proven transformation leader with deep Pharmacy Benefit Manager (PBM) experience who has successfully led operational transformation during periods of rapid growth, organizational scaling, and process realignment. This individual will bring a unique blend of strategic vision and hands-on execution, helping our organization evolve capabilities, optimize operations, and deliver enterprise-wide transformation outcomes. The Director, Transformation Operations serves as the dedicated owner of the Transformation Office operating system and enterprise transformation portfolio performance discipline. This role ensures the enterprise transformation program operates with discipline, consistency, visibility, decision quality, and follow-through. The role owns enterprise transformation portfolio performance visibility, accountability disciplines, delivery confidence reporting, path-to-green management, operating cadence, governance readiness, action management, and executive reporting coordination. This is a highly visible role that requires both tactical leadership and strategic influence. The successful candidate will be equally comfortable designing enterprise transformation frameworks and governance models as they are rolling up their sleeves to remove barriers, drive accountability, refine processes, and ensure initiatives stay on track. They will help align transformation efforts to business priorities while creating the operational rigor needed to sustain growth and scale. The Director, Transformation Operations partners closely with the Strategic Transformation Officer, Chief of Staff, EPMO, Finance, Communications, Change, Value Stream Owners, Orchestrators, business owners, and technology leaders to ensure transformation work is organized, transparent, decision-useful, and advancing against enterprise commitments. By ensuring the Transformation Office operating system runs reliably, the role enables senior leadership to focus on strategic acceleration, enterprise capabilities, stakeholder alignment, enterprise-level risk management, and long-range planning. If you have helped a PBM navigate growth, drive complex operational transformation, realign processes, and build scalable ways of working while balancing strategic thinking with practical execution, we'd love to hear from you. Is this you? Find out more below! Responsibilities How do I make an impact on my team? • Own the Transformation Office operating system, governance cadence, and execution disciplines that enable effective enterprise transformation delivery. • Lead governance readiness and coordination for Transformation Operating Committee meetings, Value Stream Owner and Orchestrator forums, leadership reviews, and other transformation governance routines. • Develop and manage governance agendas, materials, decision logs, and follow-up processes that drive focused discussions and actionable outcomes. • Maintain the enterprise transformation accountability framework, ensuring decisions, commitments, actions, and deliverables are tracked, escalated, and resolved. • Drive follow-through across Value Stream Owners, Orchestrators, EPMO, Finance, Communications, Change Management, business leaders, and technology partners. • Identify execution barriers, stalled commitments, unresolved decisions, and organizational impediments, while facilitating timely escalation a...