District Aftersales Manager

Join the Mitsubishi Motors North America (MMNA) Team! At Mitsubishi Motors NA, we are driving innovation, quality, and excellence in the automotive industry. Our commitment to delivering cutting-edge vehicles goes hand in hand with our dedication to fostering a dynamic and inclusive work environment. Our team members are the driving force behind our success, and we believe in empowering individuals to contribute their unique skills and perspectives. We are a collaborative and forward-thinking team that values diversity, creativity, and continuous improvement. At MMNA, your career is not just a job but a journey of growth. Benefit from ongoing employee development programs, contribute to our impactful Community Relations initiatives, and enjoy a range of employee benefits that make your experience with us exceptional. Be part of a company proud of its heritage and excited about the future where together, we shape the future of mobility and drive success in every mile. That s where you come in: MMNA is seeking a District Aftersales Manager to join the West Region team. As a DAM, you are a member of the team that liaises directly with MMNA s dealer partners, with responsibility for developing long-term professional relationships with your dealer partners in your assigned District, consulting with your dealer partners to drive Aftersales performance, and serving as brand ambassador within the District. Effectiveness in this role will increase profitability in parts, accessories and service, optimize the customer experience, assist your dealer partners in operating a well-managed and strategic Aftersales business, and ensure positive brand awareness and loyalty. You will be instrumental in the implementation of Momentum 2030, Mitsubishi Motors long-term business plan. You will serve as a partner to 9 dealers in Colorado, Utah, Idaho, and Hawaii. Preference will be given to those who reside in Salt Lake City, UT or Denver, CO. Frequent travel to the dealers in your district is required. As a District Aftersales Manager, You Will: DEALER OPERATIONS PARTNERSHIP • Regularly communicate with and visit dealer partners (including dealership owner(s)/principal(s)), serving as a consultant to Mitsubishi Motors dealer partners on Aftersales operations in the District. Leverage knowledge of dealership parts/service operations, Aftersales marketing, and Mitsubishi Motors Aftersales programs and best practices to identify revenue generating opportunities and develop operations improvement plans. Explain programs, policies and procedures and associated opportunities, including attainment of objectives. • Review dealer partner financial statements, systems, and other reporting to proactively identify and recommend opportunities in process, throughput, staffing, service facilities, parts and service marketing, customer relations, and other best practices. Ensure that dealer partner management and leadership understand available tools and programs to maximize their Aftersales operations. • Assist dealer partners in operational troubleshooting, helping to resolve problems and challenges, including working with external vendors and internal teams. Provide ad hoc training and guidance to dealer partner staff on best practices in understanding their data, video multi-point inspections and modernized tools, service excellence, parts sales, inventory control, warranty administration, etc. • Drive Aftersales performance for both MMNA and dealer partners in the District by consulting with dealer partners how to achieve and exceed profitability targets, grow customer pay business, improve customer experience (and CSI scores), increase customer retention and loyalty, optimize marketing efforts, and boost parts and accessory sales. CROSS-FUNCTIONAL TEAMWORK • Work cross-functionally with Parts Distribution, Customer Relations, Warranty, Product Quality, Legal, and other departments in the Company to provide information and expertise that helps to improve operations while mitigating risk. • Work with the Aftersales Performance team to look for and develop unique opportunities within the District, including wholesale and collision. • Act as consultant to the Dealer Development team, utilizing knowledge of your market to advise on planning for, and ensuring successful implementation of, Aftersales strategies and best practices for any new dealer in the District. • Work closely with your District Sales Manager counterpart (DSM) to engage in joint dealer visits, consult with dealer partners on opportunities holistically, and look for unique opportunities within the District to improve operations and increase sales. • Advise Regional Management and/or Dealer Development of issues with any dealer partners related to adherence to policies, procedures, or the Dealer Agreement, in any Aftersales areas (parts sales, warranty administration, customer satisfaction, service lane staffing, etc.). Ready to Join The Team? You Should Hav...