Especialista em CS Ops (remoto)

Want to work on the world's largest healthcare platform? We are Doctoralia, a company from the Docplanner group, and we are present in 13 countries, responsible for serving over 55 million patients and processing over 17 million consultation bookings per month. Requirements • Leading and executing CS project fronts, from start to finish, assuming direct responsibility for building deliverables, developing analyses, structuring materials, designing workflows, defining processes, and implementing proposed solutions; • Translating business objectives and customer experience-related needs into structured action plans, defining scope, schedule, budget, resources, and indicators of success; • Coordinating and facilitating project meetings, ensuring effective communication between involved teams and monitoring the actions agreed upon; • Performing risk analyses and identifying potential obstacles to the successful implementation of projects, proposing mitigating solutions. • Monitoring project progress and keeping stakeholders informed about status, challenges, and important decisions; • Supporting the identification and evaluation of external suppliers, when necessary, to provide additional resources or specialized expertise; • Contributing to documentation, continuous improvement, and standardization of project management and customer experience-related processes. Benefits • Work schedule from Monday to Friday, 9am to 6pm • Time off as vacation, later • Home Office allowance • Meal allowance/Voucher in flexible Ifood • Medical, Dental, and Group Life Insurance • Daycare Subsidy • StarBem, for mental health and well-being • iFeel App, for emotional support • Wellhub for you and up to 3 dependents! • Pet Plan, extending care to your pet as well • Birthday and company anniversary Day Off, to celebrate as you prefer • Partnership Club, with condominiums and discounts with educational institutions, such as colleges and languages • Differentiated licenses • The Referral Program offers up to R$600 for each referral that remains with us for more than 6 months. Originally posted on Himalayas