Field Service Trainer

As the leading transit bus manufacturer in the United States, GILLIG buses play a critical role in the environmental and social initiatives in communities across our nation. GILLIG is on the forefront in the transition to zero-emission vehicles and has an unmatched reputation in the industry for quality, reliability, durability, service, and support. From initial design through final assembly, each GILLIG bus is designed and built in Livermore, CA. WHY GILLIG • Leader in environmentally friendly mobility solutions including battery electric, hybrid electric, near-zero CNG and clean diesel transit buses • Renowned for its inclusive team/family-oriented culture • Stable, successful, and growing organization - a Bay Area business for over 132 years! • Flexible schedules (*depending on project needs) • Excellent compensation including company paid medical premiums, generous retirement plan and other comprehensive benefits DEPARTMENT OVERVIEW Customer Care at GILLIG is a fully integrated post-delivery organization focused on protecting fleetuptime, reinforcing vehicle reliability, and strengthening long-term agency partnerships. The department owns the customer relationship after delivery by providing a service experience defined by speed, quality, and accountability, ensuring customers experience GILLIG as a unified partner committed to sustained fleet performance. Through a coordinated support model, Customer Care delivers lifecycle support across Field Service, Technical Product Support, Warranty Operations, and Technical Training-aligned by a central Customer Advocacy function that ensures consistent communication and relationship continuity. Together, these teams provide responsive field and remote support, structured warranty administration, and standardized training to enable customers to confidently operate and maintain their fleets while driving continuous product and service improvement. ABOUT THE ROLE The Field Service Trainer is a customer-facing role responsible for delivering high-quality technical training that enables transit agencies to safely operate, maintain, and diagnose GILLIG vehicles. Reporting to the Supervisor of Technical Training, this role focuses on training delivery, field engagement, and customer readiness, ensuring technicians are equipped to maximize vehicle uptime and performance. As a direct extension of GILLIG s Customer Care organization, the Field Service Trainer serves as both an instructor and a trusted advisor, reinforcing best practices, identifying skill gaps, and supporting continuous improvement in the field. This role operates primarily at customer locations and in real-world service environments, applying hands-on expertise to bridge the gap between training content and practical application. Field Service Trainers collaborate closely with Instructional Design, Engineering, Field Service, and Technical Support to ensure training delivery aligns with current product configurations, service expectations, and operational realities. While this role contributes feedback to improving training materials, ownership of curriculum development and structure resides within the Instructional Design team. IN THIS ROLE YOU WILL • Deliver instructor-led and hands-on technical training at customer locations, GILLIG facilities, and in field environments, ensuring consistent, high-quality instruction aligned to standardized curriculum • Facilitate training across mechanical, electrical, and high-voltage systems, reinforcing safe work practices and proper diagnostic procedures • Lead practical, shop-based exercises focused on troubleshooting, repair processes, and real-world application of service documentation • Serve as the primary customer point of contact during training engagements, managing communication, coordination, and overall training experience • Act as a GILLIG brand ambassador, building strong relationships with customers and reinforcing confidence in GILLIG products and support • Identify technician skill gaps, operational challenges, and training needs, providing structured feedback to improve training programs and field support strategies • Support field service activities as needed, including diagnostics, troubleshooting, and collaboration with FSRs to resolve complex issues • Reinforce the use of service manuals, schematics, diagnostic tools, and software systems to drive consistency and efficiency in maintenance practices • Promote adoption of GILLIG training programs, tools, and resources, identifying opportunities for additional training and customer support • Maintain technical proficiency across GILLIG vehicle systems, including new and emerging technologies such as zero-emission and high-voltage platforms • Document training activities, customer interactions, and key insights to support reporting, continuous improvement, and cross-functional alignment • Partner with Instructional Design and internal teams by providing real-world feedb...