(fluent English) Account Manager (Asian Market)

Join SupportYourApp as an Account Manager and take ownership of a key client relationship, navigating complex client expectations and driving constructive conversations. The role requires strong stakeholder management skills, cultural awareness, and the ability to build trust in high-pressure environments. Requirements • Fluency in English (C1-C2) • 2+ years of experience as an Account Manager, Operations Manager, Customer Success Manager, or Team Lead in customer support, BPO, SaaS, or a related industry • Proven experience managing 10+ direct reports • Excellent communication, presentation, negotiation, and conflict-resolution skills • Strong analytical and problem-solving mindset with a strategic approach to account growth • Ability to negotiate effectively and confidently defend the company s interests while maintaining a professional and customer-focused approach • Experience with CRM and support platforms such as Zendesk, Intercom, Freshdesk, HubSpot, Aircall, or similar • Familiarity with task and time-management tools (Jira, Asana, Monday, etc.) • Passion for people, technology, and continuous improvement Benefits • Providing services during business hours • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time • Internal health policy • Responsive leadership interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development • Culture built on trust, with no time-tracking requirements Originally posted on Himalayas