General Administrator (Payroll)

General Administrator We are looking for a proactive and organized General Administrator with at least 2 years of relevant experience. The ideal candidate will handle various administrative tasks, coordinate operations, and support multiple functions, ensuring seamless processes from start to finish. Responsibilities: Immediate Tasks (Administrative Support): • Handle inbound calls using scripts and route them to appropriate teams. • Manage web chat and SMS inquiries, escalating complex issues as needed. • Create and update work orders, tracking progress and completion. • Review candidate resumes and shortlist qualified applicants. • Confirm worker availability and coordinate with dispatch teams. Mid-Term Coordination: • Collect and verify staff timesheets; enter data into payroll systems. • Facilitate remote communication for onsite checks and collect feedback. • Monitor worker welfare and send out birthday messages. • Maintain client communication and provide order updates. • Create, update, and track client orders through to fulfillment. Long-Term Client Interaction & Onboarding: • Log and track client cases, ensuring proper resolution. • Guide clients through onboarding and account setup. • Track and follow up on missing worker documents during onboarding. Qualifications: • Minimum of 2 years of experience as a general administrator. • Strong organizational, communication, and multitasking skills. • Ability to work independently and meet deadlines. • Experience with call handling, customer support, or dispatch coordination is a plus. • Experience in Salesforce and Slack is a plus. • Suitable office space for work-from-home. • Must have your own Laptop/ PC, Headset with noise-canceling feature & webcam If you thrive in a dynamic environment and enjoy working across various functions, wed love to hear from you! Originally posted on Himalayas