IT Assistant Director, Business Relationship Management

Enterprise is a national nonprofit that exists to make a good home possible for the millions of families without one. We support community development organizations on the ground, aggregate and invest capital for impact, advance housing policy at every level of government, and build and manage communities ourselves. Since 1982, we have invested $92.0 billion and created 1.1 million homes across all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands - all to make home and community places of pride, power and belonging. Join us at enterprisecommunity.org Working at Enterprise At Enterprise, you ll be part of a diverse, committed team making a difference every day. You will collaborate with some of the smartest minds and biggest hearts in our field. You ll be empowered to drive systems change and take bold steps to advance racial equity. And you will find a career home where you re valued and supported in your growth journey. Enterprise offers career opportunities in our offices across the country with an exceptional benefits package. Job Description Summary The IT Assistant Director, Business Relationship Manager serves as a strategic liaison between business units and Information Technology, ensuring technology solutions align with organizational goals and operational needs. The role focuses on building strong stakeholder relationships, identifying opportunities for process improvement and innovation, managing technology initiatives, and partnering with business leaders to deliver solutions that drive efficiency and business value. Job Description Responsibilities Business Relationship Management • Build strong, collaborative relationships with business and technical partners. • Evaluate relationship health and business partner satisfaction to identify opportunities for increased value realization. • Drive continuous improvement of BRM practices and engagement approaches based on partner feedback and input. • Leverage experience, communication skills, and relationship building to become a trusted advisor to organizational leadership. • Work with and influence business partners up to the level of President and the C-Suite to formulate strategies and gain alignment on road maps for IT Services and Solutions that support their businesses. • Understand how technology creates value for the business. • Work collaboratively with partners to define and prioritise technology initiatives (new or enhanced services) that will bring the most business value. • Enable ideation to help the business achieve or exceed strategic business goals and objectives. • Identify ideas that create business value (increased revenue, lower costs, increased efficiency) for the organization. • Identify opportunities for using technology in new and innovative ways to bring value to the business and drive the business forward. • Leverage knowledge of the business, knowledge of the industry, and knowledge of leading-edge technological solutions to transform the way the business operates and provides services to its customers. Collaborates and Communicates Effectively • Ensure that effective communication occurs with business partners and teams. • Manage expectations of multiple business partners. • Make effective connections between business and technical partners. • Serve as a conduit for conveying the strategy of business partners to IT leadership. Service Delivery • Understand at a high level the services and technologies in use throughout the organization. • Work with business partners to plan and make sure they understand the relevance and impact of IT changes to their operations. • Define, agree to, and report on key service metrics. • Act as an escalation point for major issues with any aspect of service delivery. • Work with service owners to develop and monitor service improvement plans. • Act as a resource supporting planning between business and IT leadership for the construction of new services and gaining their approval by business leadership. Demand Management • Shape demand for technology ideas in partnership with senior leadership in the organization. • Shepherd business partners and their ideas through the demand management process. • Facilitate the creation of business cases for ideas for presentation to senior leadership. • Foster alignment by providing transparency into the demand pipeline, including idea progression, prioritization, and decision outcomes. • Work with project managers and business partners to ensure idea requirements are well understood, documented, and approved by all partners. • Monitor and evaluate demand management metrics to identify trends, inform decision-making, and identify continuous improvement opportunities in the processes. Knowledge of the Business • Understand the main business activities for each department. • Understand which technologies and IT services are required to complete each business activity. • Understand business ...