IT Vendor Manager (100% Remote)

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world. ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations. For more information about our services please visit clearcaptions.com. The kind of people we look for: • Versatile people who thrive on variety and challenge • Excited about working in a fast-paced environment. • Innate problem solvers who want to grow in a flexible, collaborative culture. • Takes initiative, pushes boundaries, motivated to innovate. • Individuals with a growth mindset who want to use their learning and relationship-building skills. • Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality. Position Summary The IT Vendor Manager leads the IT Vendor Relations Managers team and oversees the end to end lifecycle of third party vendor relationships including onboarding, governance, performance management, and offboarding. The role provides lifecycle oversight of vendor performance, commercial terms, contract governance, and operational alignment to ensure vendors deliver measurable business value. The role partners closely with Finance, Legal, Security, Compliance, IT Directors, SBPs, PMO, and other business stakeholders to ensure cost transparency, operational accountability, and alignment to company priorities. This is a Remote/Work from Home position reporting to Sr. Manager of Product & Business Analysis What you will do: Vendor Ownership & Accountability • Leads Vendor Management team which includes setting priorities, establishing standards for vendor governance, and ensuring consistent execution of vendor management practices across the organization. • Serve as the primary owner for assigned vendor relationships, ensuring delivery against contractual commitments, SLAs, and business expectations. • Oversee vendor lifecycle activities (onboarding through offboarding), ensuring proper operational, security, and contractual alignment, while maintaining visibility into scope, performance, financial exposure and renewal timelines. • Escalate performance or contractual risks as needed. Contract & Commercial Management • Lead or support negotiations (renewals, amendments, and commercial adjustments), partnering with Legal to ensure appropriate performance metrics, pricing protections, and risk safeguards, while proactively managing contract obligations and renewal strategy. • Identify cost optimization opportunities and prevent value leakage. Lead Performance & Governance • Establish and monitor KPIs and SLAs, and conduct structured vendor performance reviews (e.g., QBRs) to ensure accountability and continuous alignment with business expectations. • Maintain documentation and visibility of contractual commitments and obligations, and track remediation plans to address underperformance. Financial Oversight • Partner with Finance to support forecasting, budgeting, and spend tracking, and monitor spend against forecasts to identify and address variances. • Ensure invoices align with contractual terms and approved scope. Cross-Functional Alignment • Partners with business owners, SBPs, IT Directors, and PMO to ensure vendor deliverables align with operational and project needs, and to maintain clarity of roles and responsibilities across teams. • Provide structured updates to leadership, SBPs, and IT Directors on vendor health, risks, performance, and improvement opportunities. Qualifications • Bachelor s degree with Information Technology or Business Technology Management/Finance focus. • 5+ years of experience in vendor management, contract management, sourcing, or related commercial roles. • 3+ years of experience leading or directly supervising a team • Experience managing enterprise vendor relationships and contract lifecycles. • Demonstrated experience participating in contract negotiations. • Experience managing vendor spend and performance tracking. • Strong commercial judgment with the ability to support and influence vendor ne...