Licensed Crisis Counselor - Fully Remote in Flagstaff, AZ (32)

Education (one of the following required): • MSW, PsyD, or PhD in a behavioral health field, OR • M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program Licensure (must reside in AZ and hold one of the following): • LMSP • LAC • LMFT • LCSW • LPC Experience: Minimum of 1 year direct experience in behavioral health, counseling, or social services Location: Remote, Arizona residency required Benefits • Comprehensive medical, dental, and life insurance • 401(k) program with company match • Company-matched student loan repayment program • Short- and long-term disability (STD/LTD) • Employee Assistance Program (EAP) • Accrued PTO (earn up to 4 weeks in your first year) • Opportunities for professional growth and advancement Compensation & Incentives In addition to base hourly pay, our crisis counselors are eligible for the following incentives: • + $1.00/hour - Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training. • + $1.00/hour - for working a full 40-hour schedule in the workweek post-training • Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team. Who We Are Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded "Top Workplace" honors for our strong culture, mission-driven work, and commitment to employee well-being. We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need. You are a compassionate and empathetic professional with exceptional communication skills and the ability to actively listen and connect with others. You are comfortable communicating with individuals in various states of crisis, whether over the phone, via text, or through other methods of interaction, providing support with empathy and professionalism. You thrive in high-pressure, high-stakes environments, remaining calm and focused while employing effective crisis intervention techniques. Your solution-focused mindset, problem-solving abilities, and resilience enable you to navigate complex situations with patience and clarity. You excel at multitasking, seamlessly managing intense calls while handling multiple tasks and navigating computer systems efficiently. A strong background in psychology, social work, counseling, or a related behavioral healthcare field is essential, and experience in crisis support or similar roles is highly valued. Integrity and confidentiality are at the core of your work. You maintain the highest ethical standards and uphold privacy in every interaction. You have a secure, HIPAA-compliant workspace with a locking door which is a non-negotiable to ensure caller confidentiality and privacy. Additionally, you embrace Protocall's fully remote work model, ensuring you have a stable, wired internet connection that directly connects to the work computer provided by Protocall. This setup must meet company standards to maintain the safety and trust of callers. Primary Responsibilities: • Maintain a secure, HIPAA-compliant private workspace at home to ensure focus and confidentiality. • Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges. • Build rapport and foster client engagement during calls. • Assess and mitigate risk while maintaining accurate, thorough documentation. • Provide resources, information, and referrals as needed. • Assist callers in identifying positive coping strategies and developing safety plans. • Intervene during emergencies when necessary. • Stay calm, professional, and focused while multitasking in a fast-paced environment. • This role is ideal for someone who is dedicated to making a positive impact, capable of navigating high-pressure situations, and committed to providing unwavering support to individuals in need. What You Can Expect as a New Employee: As part of Protocall's 24/7/365 crisis call center, you must demonstrate flexibility in your availability, including a regular willingness to work holidays and weekends. This role begins with an intensive, paid six-week virt...