Managed Services Networking & Security Enterprise Services Architect

Location: Remote (U.S.) Who You Are You are a Senior Network and Security architect who will build and operate the Networking & Security managed service in collaboration with the Networking & Security Practice Manager, Principal Architect, and Managed Services team, owning the operational build-and-run of a service designed to grow and scale. About The Role The Managed Services Enterprise Architect bridges strategic security architecture with hands-on managed services delivery, ensuring that both the design and ongoing operation of network and security systems meet client needs, regulatory requirements, and performance SLAs. It requires a blend of technical expertise, operational management, and client relationship skills. Must be based in the United States. Travel up to 30% may be required. Other responsibilities include: • Implement event management, dynamic monitoring, observability, and predictive monitoring / AIOps. • Author operational runbooks and automation to run the service repeatably. • Government or enterprise security experience is advantageous. • Deep knowledge of networking principles, TCP/IP, firewalls, IDS/IPS, authentication, and general networking. • Experience with NSX, cloud security, and secure configuration management. • Proficiency in cyber-attack response, threat detection, and risk-based controls. • Leadership and mentoring abilities. • Strong customer-facing and stakeholder management skills. • Ability to work in a fast-paced, multi-client environment. • Design and implement secure network architectures, including cloud hosting, operating system hardening, and integration of security tooling. • Develop and maintain firewall/IPS rules, test new security products, and review application/system security controls. • Create network diagrams, flowcharts, and documentation for all security products and procedures. • Collaborate with network systems teams to remediate infected systems and support secure network operations. • Lead and mentor technical teams, providing oversight of budget, contract milestones, and SLA compliance. • Troubleshoot and resolve security alerts, manage customer expectations, and deliver executive-level reporting. • Develop training modules and materials for new and existing security personnel. • Coordinate with sales, pre-sales, and product teams to deliver solutions, integrate clients into managed services, and evaluate cybersecurity solution performance. • Act as a subject matter expert for clients, validating Statements of Work and ensuring service delivery against contracts. • Manage and monitor customer security devices remotely. • Troubleshoot and resolve storage and network configuration issues in collaboration with vSphere administrators. • Use SIEM tools (e.g., Splunk, ArcSight) for monitoring, analysis, and reporting. • Apply cyber-attack defense techniques and threat detection to protect enterprise environments. Desired skills and experience: • 10 to 15 years in network and security managed-services operations • Strong operational competencies across monitoring and observability, automation, incident and change management, and cost management. • Proven experience operating networking environments supporting production, mission-critical workloads. • Strong understanding of AWS, Azure, & GCP networking and connectivity models. • Excellent communication and customer service management skills, including the ability to run service reviews with customer leadership. • Experience integrating AI into service offerings, building or leveraging AI/ML platforms to resolve tickets, surface optimization opportunities, and drive AIOps, is a major plus. • Bachelor s or Master s degree in Computer Science, Engineering, Information Technology, or related field preferred. • Experience within a Managed Services Provider (MSP) environment. • General familiarity with compliance frameworks such as SOC 2 and ISO 27001, and a security-aware approach to operations (security policies, event logging, awareness training). • Deep familiarity with Palo Alto firewall environments • Certifications in one of the following: CISSP, CEH, GIAC, CISA, CCNP, CCIE, CCNA, SANS, ITIL, PMP preferred. A Little About Us Our mission is to challenge and enable our employees to achieve great things. We live and breathe our core values: • We Before Me: We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other s shoes, readily admit our mistakes, and generously share our time and knowledge. • Dare To Be Great: We are big-picture thinkers who focus on solutions to problems. We solicit and offer actionable feedback to others without hesitation. We embrace opportunities to improve ourselves, our teams, and our work. We aim to be the best of the best. • Own It: We set clear expectations, communicate proactively, and follow through on our commitments. We take pride in the experiences we create and the outco...