Manager, Clinical Services Consultant

ABOUT THIS POSITION The Manager, Clinical Product Consultants, is responsible for supporting the day-to-day operations, performance, and engagement of Clinical Product Consultants. This role functions as a frontline leader and working manager, providing mentorship, guidance, and operational oversight while maintaining visibility into client activity and team performance. The Manager plays a key role in reinforcing standardized workflows, supporting execution of leadership priorities, and ensuring the timely and appropriate escalation of client concerns to the Director of Clinical Services in accordance with organizational protocols. WHAT YOU'LL DO Performance Management • Reinforce performance expectations throughongoing coaching, mentorship, and real-time feedbackin alignment with established workflows and best practices • Monitor team quality and consistency as part of day-to-day support, identifying opportunities for improvement and guiding staff toward expected performance standards • Support the development of new employees through structured onboarding, targeted coaching, and reinforcement of core competencies • Provide input to the Director on individual and team performance trends, including observational insights and supporting documentation for the annual performance management process Client & Team Awareness • Maintain ongoingawareness of client activity and overall account healthacross the CPC team • Conduct regular check-ins(1:1 meetings)toreviewclient status, workload, and potential risks • Ensure visibility into operational performance without directing client strategy or decision-making • Identify trends or emerging concerns and communicate appropriately to leadership Escalations • Ensure CPCsescalate all client concerns directly to the Director of Clinical Servicesin a timely mannerthrough SBAR. Assist CPCs with SBAR formulation and development. • Reinforce adherence to escalation protocols (refer to internal escalation policy) • Providecontext or input when requestedby leadership Working Manager Responsibilities • Manage an assigned portfolio of client accounts • Provide clinical product support and maintainprofessional client relationships • Demonstrate and modelbest practices in client engagement and service delivery Administrative & Operational Oversight • Review and approveteam PTO requests, ensuring adequate coverageacross clients • Monitor team schedules and workloads to maintainbalanced resource allocation • Support continuity of operations through effective coordination of team availability • Support the development of department policies and procedures with Director oversight • Other duties/projects as assigned by Director Execution Support • Support and reinforce execution ofDirector-defined priorities, workflows, and initiatives • Assist CPCs in navigating daily operational challenges • Promote consistency in workflow execution and adherence to established processes Responsibilities Retained by Director of Clinical Services • Ownership ofall client escalations and related decisions • Final authority onclient strategy, prioritization, and risk mitigation WHAT YOU'LL NEED Minimum Qualifications • Bachelor's degree in nursing(Registered Nurse) • Minimum of 5 years of experience in CDI, utilization management, or related clinical services • CDI:CCDS, CDIP, or equivalent certification • UM: CCM or ACM • Prior experience inmanagement,mentorship, coaching, or informal leadership roles • Strong communication, organizational, and problem-solving skills • Demonstrated ability to balance individual responsibilities with team support Preferred Qualifications • Experience working/consultingwith healthcare technology or AI-enabled platforms • Master's degree in nursing(Registered Nurse) ABOUT WAYSTAR Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.comor follow Waystar" rel="nofollow ugc noopener noreferrer" target="_blank">@Waystaron Twitter. WA...