Manager, Patient Contact Center

Array Behavioral Care is a leading virtual psychiatry and therapy practice seeking a Manager, Patient Contact Center to lead, develop, and support the Care Navigation & Care Coordination Teams in delivering high quality, empathetic, efficient, and patient centered service. Requirements • 3+ years of call center or contact center operations experience within healthcare or behavioral health • Bachelor's degree in business administration, Communications, or a related field (optional) • Strong leadership and people management skills • Expertise in call center technologies, CRM systems, and workforce management tools • Proficient in Excel and data management tools • Working knowledge of MS Office, Salesforce, and Outlook • Analytical skills for interpreting performance metrics and driving improvements • Excellent communication and problem-solving abilities • Ability to manage large teams and influence cross-functional decisions • Ability to work in fast-paced, high-volume environments • Familiarity with compliance standards and quality assurance frameworks • Organization and time management skills with the ability to multitask • Experience in dealing with highly sensitive and confidential information in a discreet and appropriate manner Benefits • Medical, dental, and vision insurance • Employer paid life & long-term disability insurance • Short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance • Flexible spending accounts (FSA) and health savings account (HSA) contributions • 401k Originally posted on Himalayas