Medical Records & Legal Support Specialist | Remote

Medical Records & Legal Support Specialist Location: Remote Schedule: U.S. Business Hours Apply here: About the Role We are seeking a highly organized and detail-oriented Medical Records & Legal Support Specialist to provide administrative support for a U.S.-based personal injury law firm. The role will initially focus on medical records retrieval, billing and balance verification, provider follow-up, and case-related administrative support, with opportunities to take on additional pre-settlement and property damage claim responsibilities as the engagement grows. Key Responsibilities • Request medical records and billing documentation from healthcare providers • Follow up persistently on outstanding medical record and billing requests • Perform balance checks and verify outstanding medical balances • Support administrative tasks related to subrogation • Maintain accurate documentation, records, and status updates • Communicate professionally with medical providers, insurance representatives, clients, and internal legal staff • Track requests through completion and proactively address delays • Identify and escalate missing documentation, discrepancies, and other issues • Support general administrative workflows related to personal injury cases • Assist with additional pre-settlement tasks, including requesting reductions, obtaining final subrogation information, and verifying balances • As needed, support property damage claims for motor vehicle accident cases, including vehicle repairs, rentals, replacement vehicles, and related claim coordination Qualifications • Prior experience working with a U.S.-based personal injury law firm strongly preferred • Experience with medical records retrieval and provider follow-up • Familiarity with medical billing, balance verification, and related documentation • Understanding of personal injury case workflows • Experience communicating with medical providers, insurance companies, and clients • Strong written and verbal English communication skills • Excellent attention to detail and documentation skills • Comfortable making outbound calls and persistently following up on outstanding requests • Ability to manage multiple open requests and follow-ups simultaneously • Strong organizational and task-management skills • Experience supporting motor vehicle accident cases is a plus • Spanish/English bilingual proficiency is a plus Technical Skills • Experience with legal case management systems preferred • Comfortable working with medical records portals and provider systems • Proficiency with Google Workspace and/or Microsoft Office • Experience using VoIP or phone systems for provider and client outreach • Ability to quickly learn client-specific legal and case management platforms What We're Looking For We're looking for someone who is proactive, persistent, highly organized, and comfortable managing time-sensitive administrative workflows. The ideal candidate can communicate professionally with multiple stakeholders, maintain accurate documentation, and consistently follow requests through to completion. Apply here: Originally posted on Himalayas