(native Portuguese) Technical Support Consultant (Brazil, remote)

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders to deliver secure customer and technical support. Requirements • Native Portuguese and excellent English skills (at least C1 for both spoken and written) • Technical Support experience • Proficient in Windows, Linux, and MacOS, including fundamental diagnostic commands • Software troubleshooting and ability to handle and analyze log files • Knowledge of APIs and Webhooks for troubleshooting connection issues • Ability to read and interpret scripting logic (e.g., Bash, PowerShell) and understand execution errors • Experience with ticketing systems (e.g., HubSpot, Jira) • Ability to quickly learn the product ecosystem and follow precise procedures • Experience writing professional, well-structured notes on support cases • Strong analytical thinking and research skills • Willingness to work a flexible schedule • Positive, proactive and responsible attitude • Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload) Benefits • Flexible schedule • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time • Internal health policy • Responsive leadership interested in your development and long-lasting cooperation • Greenhouse conditions for self-development • Culture built on trust, with no time-tracking requirements Originally posted on Himalayas