Operations and Admin Assistant

This is a remote position. We are looking for a highly organised and proactive Operations & Admin Assistantto support the day-to-day operations of a busy Australian electrical services business. This is a full-time, work-from-home role for a Philippines-based professional with strong experience in administration, customer service, scheduling, and invoicing. You will play a key role in managing job administration, coordinating technician schedules, following up on quotes and invoices, and providing exceptional support to customers and the internal team. Previous experience using simPRO or a similar job management system is highly preferred. Key Responsibilities • Answer incoming calls and provide professional customer support when required. • Monitor and manage shared email inboxes, enquiries, and job-related communications. • Follow up on outstanding quotes to help convert them into confirmed bookings. • Follow up on overdue invoices in a professional and timely manner. • Prepare and issue invoices and create work orders for completed jobs. • Coordinate technician schedules, job bookings, and dispatch using simPRO. • Prepare reports and assist with job documentation and compliance requirements. • Order and track materials, supplies, and equipment from suppliers. • Monitor stock deliveries and follow up on delayed orders or returns. • Maintain accurate job records and support the smooth day-to-day operation of the business. Requirements Qualification Criteria • Minimum 2-3 years of experience as an Admin Assistant supporting an Australian trade, electrical, construction, or similar service-based business. • Previous experience using simPRO or a similar job management software is highly preferred. • Strong administrative, scheduling, and customer service experience. • Excellent written and spoken English with a professional phone manner. • Confident communicating with customers, suppliers, and internal teams. • Highly organised with strong attention to detail and the ability to manage multiple tasks. • Experience following up on quotes and outstanding invoices is an advantage. Work Environment & Expectations While this is a work-from-home position, it is important to note that this is a full-time role-not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment. This role requires: • Discipline and commitment to set working hours (strict shift times, not flexible) • Use of time tracking software during work hours • Active participation in team and client calls with your camera ON • Consistent availability and responsiveness throughout your shift • Treating this as a long-term, full-time job-not a side gig or freelance task Payroll is processed bi-monthly. We re looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you re seeking stability and a team that appreciates reliability, we d love to hear from you. Benefits 1. Monthly Salary: Php35,000 2. Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month 3. You will be paid extra for overtime and Philippines public holidays 4. Probation: 6 months and after Probation 10 days annual leave credits 5 days of sick leave 5. HMO offered after 6-months probation 6. Eligible for 13th Month Pay after 30 days 7. Annual Salary Review 8. Laptop provided after 30 days 9. Permanent work-from-home role. You will have to use your own internet. 10. SHIFT TIMES: 7 AM to 4 PM Philippine time, Monday to Friday Originally posted on Himalayas