Operations Coordinator.

Job Title: Operations Coordinator Position Type: Full-Time, Remote Working Hours: U.S. client business hours About the Role: Our client is seeking an Operations Coordinator to provide day-to-day support across core business functions. This role ensures that operations run smoothly by managing workflows, maintaining records, monitoring KPIs, and serving as a bridge between departments. The Operations Coordinator creates clarity, consistency, and efficiency in the daily running of the organization. Responsibilities: Process Coordination: • Track workflows across departments (finance, HR, customer service, logistics, IT). • Ensure operational tasks are completed on schedule and according to SOPs. • Escalate bottlenecks or inefficiencies to management. Data & Reporting: • Maintain operational databases and dashboards. • Generate weekly/monthly reports on KPIs such as productivity, resource utilization, and cost efficiency. • Ensure all reporting is accurate, timely, and actionable. Documentation: • Maintain and update SOPs, process maps, and compliance documentation. • Organize digital files in systems such as SharePoint, Google Drive, or Notion. Vendor & Partner Coordination: • Manage vendor communication, track service delivery, and ensure invoices are routed/approved. • Monitor vendor SLAs and escalate issues. Cross-Department Support: • Coordinate between teams to align on projects, events, or recurring tasks. • Support leadership with ad hoc operational projects and research. Compliance & Controls: • Ensure daily operations adhere to compliance and quality standards. • Maintain accurate logs for audits or internal reviews. What Makes You a Perfect Fit: • Strong multitasker who thrives on organization and accountability. • Analytical mindset with ability to spot trends and inefficiencies. • Clear communicator who can work across functions. • Comfortable balancing routine tasks with special projects. Required Experience & Skills (Minimum): • 2+ years in operations, coordination, or business support roles. • Proficiency with Microsoft Office/Google Workspace. • Familiarity with ERP, CRM, or operational systems (Salesforce, HubSpot, NetSuite, or equivalent). • Strong Excel/Google Sheets skills (dashboards, pivot tables, KPI tracking). Ideal Experience & Skills: • Background in process improvement (Lean, Six Sigma, Kaizen, etc.). • Experience preparing SOPs and operational documentation. • Exposure to data visualization tools (Power BI, Tableau, Looker). • Industry experience in services, SaaS, logistics, or professional firms. What Does a Typical Day Look Like? An Operations Coordinator s day is defined by keeping business functions aligned, efficient, and on track. You will: • Monitor workflows across multiple departments to ensure daily tasks and projects are completed on time. • Update operational dashboards with the latest data and distribute KPI reports to management. • Maintain accurate records and SOPs, ensuring documentation reflects current practices. • Communicate with vendors and partners to confirm service delivery, resolve issues, and track SLAs. • Coordinate cross-departmental projects, following up on action items and escalating risks. • Support leadership with ad hoc analysis, reporting, or operational initiatives. In essence: you act as the glue of the organization s operations, ensuring processes are efficient, information is accurate, and leadership has visibility into daily performance. Key Metrics for Success (KPIs): • On-time completion of operational workflows. • Accuracy of KPI reporting and dashboards. • Zero missed vendor/service obligations. • SOPs and records consistently updated and audit-ready. • Positive feedback from stakeholders on communication and coordination. Interview Process: • Initial Phone Screen • Video Interview with Pavago Recruiter • Practical Task (e.g., create a weekly KPI dashboard or process tracker from sample data) • Client Interview • Offer & Background Verification Originally posted on Himalayas