Operations Coordinator

Operations Coordinator (KPI Reporting, SOPs & Cross-Functional Operations) - Remote Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role At Pavago, one of our clients is hiring an Operations Coordinator to keep day-to-day business operations organized, visible, and moving efficiently across multiple departments. This is an execution-focused role for someone who enjoys bringing structure to complex workflows, tracking performance, maintaining accurate documentation, and ensuring teams follow through on operational priorities. You ll work across functions including: • Operations • Finance • HR • Customer Service • Logistics • IT • Vendor Management You ll serve as a key coordination point between teams while giving leadership clear visibility into KPIs, deadlines, risks, and operational performance. What You ll Own Process & Workflow Coordination • Track operational workflows across multiple departments. • Monitor tasks, deadlines, dependencies, and deliverables. • Ensure recurring processes are completed according to established SOPs. • Follow up proactively on outstanding action items. • Identify bottlenecks, delays, and operational gaps before they become larger issues. • Escalate risks when necessary and help maintain execution consistency. KPI Tracking & Operational Reporting • Maintain operational dashboards, trackers, and reporting systems. • Prepare: • Weekly operational reports • Monthly KPI summaries • Leadership updates • Performance insights • Track metrics including: • Productivity • Utilization • Workflow completion • Operational efficiency • Ensure data is accurate, current, and actionable. • Help leadership understand operational performance and areas requiring attention. Documentation & SOP Management • Create, maintain, and update: • SOPs • Process maps • Operational checklists • Compliance documentation • Maintain organized records within systems such as: • Google Drive • SharePoint • Notion • Ensure documentation is easy to find, current, and audit-ready. • Help standardize recurring operational processes. Vendor & Partner Coordination • Communicate with vendors and external partners regarding: • Deliverables • Timelines • Invoices • Service updates • Monitor vendor commitments and SLAs. • Follow up on outstanding requirements. • Escalate delays or performance issues proactively. • Maintain organized vendor documentation and approvals. Cross-Functional Operations Support • Coordinate recurring workflows between departments. • Keep stakeholders aligned on deadlines and responsibilities. • Support leadership with: • Operational research • Reporting • Analysis • Ad hoc initiatives • Help maintain clear communication and accountability across teams. Compliance & Operational Controls • Ensure operational activities align with established company processes and requirements. • Maintain accurate logs, records, and tracking systems. • Support audit readiness through organized documentation. • Identify missing or inconsistent operational information. • Help maintain strong internal controls and process discipline. What Makes You a Strong Fit You: • Thrive on structure, organization, and accountability. • Notice operational gaps before others do. • Follow through consistently without requiring constant supervision. • Are comfortable coordinating across multiple departments. • Can balance recurring workflows with urgent priorities. • Enjoy working with data, trackers, and operational reporting. • Communicate clearly and professionally with internal and external stakeholders. • Look for ways to make processes more efficient and reliable. Required Experience & Skills • 2+ years of experience in operations, business coordination, administrative operations, or a related role. • Strong proficiency with: • Microsoft Office • Google Workspace • Excel / Google Sheets • Strong spreadsheet skills including: • Pivot tables • KPI tracking • Dashboards • Operational reporting • Experience with business systems such as: • Salesforce • HubSpot • NetSuite • Similar CRM/ERP platforms • Strong organizational and multitasking abilities. • Excellent written and verbal English communication. • Ability to work independently in a remote environment. Nice to Have • Experience creating and maintaining SOPs. • Exposure to process improvement methodologies such as: • Lean • Six Sigma • Kaizen • Familiarity with: • Power BI • Tableau • Looker • Experience supporting: • SaaS companies • Logistics businesses • Professional services • Service-based organizations • Experience working across multiple departments or business functions. What a Typical Day Looks Like Your day may include: • Reviewing workflow progress across departments. • Following up on overdue tasks and deliverables. • Updating KPI dashboards and operational reports. • Coordinating with vendors on timelines or outsta...