Regional Host Account Manager

The Role We Need PadSplit is hiring a Regional Host Account Manager to lead a team of Host Account Managers responsible for helping hosts succeed across an assigned region. This is a player-coach leadership role where you'll develop high-performing people, improve regional business outcomes, and ensure hosts receive a consistent, high-quality experience while advancing PadSplit's mission to solve the affordable housing crisis. The Person We Are Looking For We're looking for a leader who has done the work themselves and knows how to coach others through it. You're someone who enjoys developing people, making data-driven decisions, and balancing operational execution with strategic thinking. You set a high bar for performance, give direct and thoughtful feedback, and genuinely care about helping both your team and your hosts succeed. Here's What You'll Be Doing Day-to-Day • Lead Your Team - Coach, develop, and manage a team of Host Account Managers while creating a culture of accountability, growth, and high performance. • Drive Performance - Monitor regional KPIs including occupancy, retention, CSAT/NPS, ticket responsiveness, and portfolio health, using data to improve results. • Coach Consistently - Conduct regular one-on-ones, performance reviews, and coaching conversations that help your team continuously improve. • Resolve Escalations - Serve as the senior escalation point for complex host issues while partnering with Senior Host Experience Managers on challenging situations. • Improve Portfolio Health - Monitor trends across your regional portfolio, proactively identifying risks and implementing solutions before issues escalate. • Partner Cross-Functionally - Work closely with Product, Operations, Trust & Safety, Member Support, and Data teams to improve the overall host experience. • Build the Team - Support hiring, onboarding, and ramping new Host Account Managers while helping establish consistent operating standards. • Lead by Example - Stay close to the work by understanding policies, workflows, and platform capabilities so you can effectively support your team and model excellence. Here's What You'll Need to Be Successful • Leadership Experience - 5+ years in Customer Success, Account Management, Client Success, or Host Relationship Management, including at least 2 years leading people. • Coaching Ability - Demonstrated success developing individuals into high-performing team members through consistent coaching and feedback. • Operational Mindset - Comfortable managing competing priorities while balancing people leadership with operational execution. • Data Fluency - Able to interpret performance metrics, identify trends, and translate insights into clear actions for your team. • Customer Expertise - Strong background managing high-touch customer or client relationships in fast-paced, service-oriented environments. • Marketplace Knowledge - Experience in property management, hospitality, real estate, or marketplace businesses is strongly preferred. • Communication Skills - Exceptional written and verbal communication with the ability to influence direct reports, cross-functional partners, and senior leadership. • Mission Alignment - Passion for PadSplit's mission and a willingness to stay close to the work while continuously improving the host experience. The Interview Process: • Your application will be reviewed for possible next steps by a real human being from the PeopleOps team. • If you meet eligibility requirements, the next step would be a video interview with a member of the PeopleOps team for about thirty (30) minutes. • If warranted, the next step would be a video interview with our Head of Host Experience for one (1) hour. • If warranted, the next step would be a video panel interview with key stakeholders at PadSplit for two (2) hours. • The panel interview will require a candidate to work on an assessment where you will showcase your management skills to the panel for discussion. • If warranted, we move to offer! Compensation, Benefits, and Perks: • Fully remote position - we swear! • Competitive compensation package including an equity incentive plan and company-wide bonus opportunity • National medical, dental, and vision healthcare plans • Company provided life insurance policy • Optional accidental insurances, FSA, and DCFSA benefits • Unlimited paid-time (PTO) policy with eleven (11) company-observed holidays • 401(k) plan • Twelve (12) weeks of paid time off for both birth and non-birth parents • The opportunity to do what you love at a company that is at the forefront of solving the affordable housing crisis Please note: Although the job posting says it's in Atlanta, Georgia, this is a fully remote position. This is a result of our Applicant Tracking System requiring a location to post the role on LinkedIn. Notice to Applicants: PadSplit participates in E-Verify. All new employees are required to complete an I-9 form and be authorized t...