Senior Engineer (Level 3) - (17-1171)

Looking for Philippines-based candidates Job Role: Senior Engineer (Level 3) Compensation range: $2,000 AUD - $4,000 AUD / Monthly Engagement type: Independent Contractor Agreement Work Schedule: This role follows USA business hours as part of a follow-the-sun support model, providing senior technical coverage during late UK and USA business hours. Weekend on-call participation is required as part of the shared escalation roster. No regular weekday after-hours work is expected. As an independent contractor, you'll have flexibility in how you manage your time while ensuring timely delivery and responsiveness during your scheduled coverage. Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote, so you'll be able to work from home. Who the Client Is: Our client is a rapidly growing Managed Service Provider (MSP) delivering enterprise-grade IT solutions to businesses across Australia, the United Kingdom, Europe, and the United States. Operating with a global "follow-the-sun" support model, they provide proactive IT management, cloud services, cybersecurity, infrastructure solutions, and strategic technology consulting to ambitious small and mid-sized businesses. With an experienced international team and a strong culture of collaboration, continuous learning, and technical excellence, the business invests heavily in modern technologies, automation, and well-documented operational processes. They're looking for a highly capable Senior Engineer who enjoys solving complex technical challenges, mentoring other engineers, and delivering high-quality project implementations that directly impact client success. Role Overview: We're looking for an experienced Senior Engineer (Level 3) to become the senior technical escalation point for complex infrastructure, cloud, networking, and cybersecurity issues while supporting the successful delivery of client projects. This is not a project ownership role; instead, you'll work closely with Project Managers and the wider technical team to execute complex technical implementations, troubleshoot high-level incidents, and mentor junior engineers across the business. The successful candidate will thrive in a fast-paced MSP environment, demonstrate exceptional technical depth across Microsoft technologies, networking, cloud platforms, and security, and be confident making independent technical decisions while supporting clients across multiple time zones. The ideal candidate has built their career within a small or medium-sized MSP environment, enjoys wearing multiple technical hats, and thrives in a collaborative team where adaptability, initiative, and client ownership are essential. Key Responsibilities: Level 3 Technical Support & Escalation • Act as the primary Tier 3 escalation point for complex technical issues that cannot be resolved by Level 1 or Level 2 engineers • Provide senior technical support during USA business hours within the company's global follow-the-sun support model • Administer, configure, and troubleshoot Microsoft 365, Windows Server, Active Directory, Microsoft Entra ID, Exchange Online, and Google Workspace environments • Implement and maintain cybersecurity solutions including endpoint protection, MFA, Conditional Access, EDR/XDR, email security, and server hardening • Configure and support networking infrastructure including switching, routing, wireless networks, VPNs, VLANs, DNS, and firewall technologies • Maintain cloud infrastructure and support hybrid environments across Microsoft Azure and related platforms Project Delivery • Deliver technical implementations for infrastructure, migration, cloud, and security projects under the guidance of Project Managers • Perform system migrations, deployments, upgrades, and configuration changes according to project scope • Test, validate, and document completed implementations • Identify project risks, technical dependencies, and potential issues early in the project lifecycle • Support project handovers to operational teams following successful implementation Technical Leadership & Mentoring • Mentor and coach Level 1 and Level 2 engineers during escalations • Contribute to technical documentation, knowledge bases, SOPs, and operational runbooks • Participate in internal technical training sessions and knowledge sharing • Identify opportunities to improve technical standards, documentation, and service delivery Client Communication • Communicate technical issues clearly with clients ranging from end users through to executive stakeholders • Provide timely updates during incidents, escalations, and project delivery • Translate technical concepts into practical business outcomes • Collaborate closely with Project Managers, Service Delivery Managers, and Account Managers to ensure exc...