Senior Human Resources Coordinator (HRC) - India

All roles at JumpCloud are Remote unless otherwise specified in the Job Description. About JumpCloud JumpCloud delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud , IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud is IT Simplified. About the Role: Are you a systems-thinker who loves the intersection of People Operations and Technology? As a Senior HR Coordinator at JumpCloud, you will go beyond traditional administration. You will be a key driver in our HR Shared Services model, owning critical workstreams and leveraging a modern tech stack to create a seamless, scalable employee experience. We are looking for someone who doesn't just follow a process but looks for ways to automate, optimize, and elevate it. In this role, you will: • Independently manage and own the end-to-end execution of employee lifecycle events, including global onboarding, offboarding, performance management and benefits administration. • Act as the Tier 2 support lead for complex HR operational queries, ensuring high-quality service delivery across the organization. • Proactively apply and reinforce company and regional policies, ensuring all HR initiatives enable company strategy at a functional level. • Navigate and maintain data integrity across our core platforms: ADP (Workforce Now), Deel, Jira and our HRIS ecosystem. • Own the digital filing architecture, ensuring compliance and ease of access for the global HR team. • Utilize SRM to manage HR service requests, track workflows, and ensure SLA compliance. • Identify manual inefficiencies within established HR processes and recommend/implement automated solutions to enhance speed and accuracy. • Demonstrate negotiation and influence skills to build alignment with external stakeholders and internal partners. • Conducting periodic HR compliance audits, leverage deep knowledge of local labor laws to support standardized and legally sound operational processes. • Utilize HR dashboards and reports to monitor trends, validate data integrity, and identify potential risks. • Use key HR metrics to propose thoughtful, scalable improvements to workflows that directly impact business outcomes. • At JumpCloud, we value "Progress over Perfection." You will have the autonomy to identify a "broken" process and the support to fix it using the latest HR tools and automation techniques. You Have: • 4+ years in HR Operations or Shared Services, preferably in a high-growth tech environment. • Ability to manage moderately complex tasks with minimal supervision. • A natural curiosity for how HR processes connect to the broader organization. • A proven track record of troubleshooting issues and initiating small-scale projects to streamline workflows. • Ability to exercise discretion, sound judgment, and diplomacy when communicating with everyone from new hires to Senior Management. • Demonstrated ability to effectively communicate both verbally and in writing at all levels in the organization including Senior Management. • Demonstrated ability to exercise discretion, sound judgment, tact and diplomacy in all communications. Analytical and process oriented • Experience maintaining confidentiality of assignments due to the exposure to sensitive information and contacts • High level of proficiency in Microsoft Excel (vlookups, pivots), Word, PowerPoint, Gsuite, and a passion for learning new HR software. • Experience with Jira (for ticketing/workflows), ADP, and Deel will be a plus. • HRMS experience is a plus, or technically savvy and willingness to learn many systems. Where you ll be working/Location: JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description. This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role. Language: JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud , you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description. Why JumpCloud? If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You ll work with amazing talent across each department who are passionate about our mission. We re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You ll have a voice in the organization as you work with a...