Senior Implementation Manager - Remote, US

Level AI is a Series C startup that revolutionizes customer engagement by transforming contact centers into strategic assets. As a Senior Implementation Manager, you will lead clients' onboarding and implementation process, ensuring they unlock the full potential of Level AI. Requirements • Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients. • Successfully handle onboarding of multiple clients simultaneously • Understand clients' business objectives • Understand clients' technical requirements • Collaborate with internal teams to address client needs and resolve technical issues • Develop and maintain a deep understanding of our AI-powered customer support solutions • Identify opportunities for upselling and cross-selling our solutions to existing clients • Track and report on key account metrics Benefits • Generous Paid Time Off • 401k Matching • Retirement Plan Originally posted on Himalayas