Senior Manager, Customer Advancement - Airlines | Lessors

Date Posted: 2026-06-02 Country: United States of America Location: US-NC-REMOTE Position Role Type: Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems. Security Clearance Type: None/Not Required Security Clearance Status: Not Required At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense. TheSenior Manager, CustomerAdvancementis aleader forthedevelopment andsustainment ofCollins Aerospace sAirline and Lessor channel strategies and processes. The rolefacilitatesacrossmultiple internal and external stakeholders to ensuresuccessful execution ofpriorities aligned with Collins Aerospaceobjectives. As a member of theCustomerAdvancementteam, theSenior Manageris responsible forleadingchanneldata and insights, includingstrategy,methodology,digitaloptimizationand continuous improvement. These insightssupportestablishment ofauthoritativereferencefor airline and lessor channel dynamics, includingbusiness models, trends, and innovations.TheCustomerAdvancementteamis responsible forfostering alignment of the go-to-market strategies and channel requirements with Collins strategic plans and technical roadmaps. This role is remote, however, the preference is the wining candidate sit near in a Collins facility in the United States. What You Will Do ChannelReporting Metrics,Processes, and Strategic Interpretation • Responsibleto define necessarydatasetsfor functional and enterprise knowledgeto be used intacticalcustomerexecution andstrategicdevelopment. Ensuredata setaccuracyandefficiency of storage and extraction • Leadcapture ofsegment datavia multiple techniques including Voice of Customer, Region VPs | Account Executive (AE) team, Aftermarket and SBU feedback, customer sessions, external engagements, expert 3rdparty inputs, andfacilitatedworkshopsin support of customer strategy development • Establish processes and expectationsfor aggregatingmetricsutilizingSalesforce, Voice of Customer,and otherprimary and secondarymethods.Leadingcollaboration with OE Account organizations and Customer Support to ensureaOneCollinsmethodology • Responsible to provide monthly and quarterly reporting asappropriate insupport of pursuit review engagements as part of pursuit discipline and accountability Voice of Customer • Responsible tovigorouslyenhance and evolveAirlines & LessorsVoice of Customer processes and collection,providingleadership andexpertiseofmethodologiesto ensure consistentandaccuratedata collectionin a manner aligned withtheSales Enablement and Strategic Intelligence(SESI)organization • Sponsor the captureofactionable intelligence across the customer facing organizationand create corresponding strategies that support airlineand CollinsNet Promoter Scores (NPS). • Responsible forestablishingclosecollaboration with OE Account Management,Customer Support, andSESIteams to ensure aOneCollinsprocess SalesforceCRMStrategic Optimization • Support strategic development and implementation ofSalesforce, in collaboration withtheSESIteam,tooptimizeefficient extraction ofAirline & Lessor key performance indicatorsand insights. • Bringreporting metricexpertiseto bear in futureSalesforcedevelopmentsand evolutions CustomerCategorizationModeling • Co-leadthe upgradeand roll outofthe customer categorizationmodelacross the enterpriseto incorporate thevalue and complexity ofadditionalvalue streams (e.g.wheels and brakes, navigation, etc.).Theairlineprofitability measuresmust be refined for deep fidelity and continuously upgraded • The model, updated twice/annum,is a foundational toolthatinformsstrategicalignmentand resource prioritization togrowstrategiccustomersandregions Strategic Pursuit| Capture • Supportstrategic pursuit and capturebydeliveringcuratedinsights fromthe channelreportingand strategic interpretation responsibilities outlined above Systems | Solutions Development • Supportaggregation ofcustomer trends and requirementsindevelopment of new and evolved systems offerings TransformationSupport, including CE&S Playbook • Provide supporton transformation initiatives,includingimplementation of the CE&S playbook in the Airlines & Lessors channel, and otherprojects asappropriate Talent Development • As...