Senior Product Manager, Servicing

Join nesto - proudly named Canadian Rocketship 2025. A Deloitte Fast 50 company evolving alongside Canada s top tech innovators and disrupting a 2.1 trillion-dollar mortgage industry at speed by building the mortgage ecosystem of the future. Build lending technology with top developers, AI engineers, and mortgage experts across the country. Work on a modern tech stack and a development framework designed to unlock your potential and accelerate your career. Why join us • Hypergrowth: Deloitte Fast 50, 3 years in a row • Tech community credibility: TechTO Canadian Rocketship 2025 • Industry leadership: CLA Lending Company of the Year, 4 consecutive years • Talent magnet: CMP Top Mortgage Employer 2025 • Trusted technology: powering major financial institutions across Canada • Entrepreneurial culture built on trust, speed, ambition, collaboration, and a deep obsession with clients Who are you Builders. Problem-solvers. Curious minds. People who move fast, embrace innovation, and believe we are stronger together. If you trust your skills and want to build real technology that reshapes an entire industry, join us now. About nesto and Nesto Cloud Canada's leading mortgage technology company. Nesto is Canada s leading provider of mortgage technology and financing solutions, managing $73B+ CAD in residential and commercial mortgages, with 1,000+ team members across 12 offices nationwide. You will be working on Nesto Cloud, Canada s advanced cloud platform, delivering end-to-end technology solutions for lenders in the digital age. About the team You ll be joining the Servicing stream, the product area responsible for the post-funding mortgage journey. This includes borrower self-serve experiences, agent-facing servicing tools, payment and prepayment workflows, renewals, payouts, statements, fees, exceptions management, and core servicing operations. This is a Senior Product Manager role where part of your mandate is to help shape and own a specific servicing substream. You ll work closely with the stream lead to define the boundaries of your focus area based on your strengths, the team s needs, and the largest opportunities to improve the borrower and agent experience. Your closest collaborators will include engineering teams building on Nesto Cloud, servicing operations experts who manage these workflows every day, and internal stakeholders across compliance, finance, contact centre, and growth operations. What you ll be doing • Act as one of the primary servicing subject matter experts for your substream, with a deep understanding of end-to-end servicing processes, operational realities, and regulatory requirements. • Define and own the product vision, roadmap, and prioritization for your area, ensuring it reflects real servicing needs, operational efficiency goals, risk controls, and compliance considerations. • Identify and assess the impact of new servicing features, policy changes, regulatory updates, and workflow improvements to help shape product direction and support strategic decisions. • Work closely with engineering, design, QA, operations, compliance, and support teams to validate solutions and ensure they align with servicing best practices and industry standards. • Support backlog refinement by prioritizing servicing-related epics and stories, balancing borrower experience, agent efficiency, technical feasibility, and business value. • Participate in release planning, UAT, and launch readiness to ensure servicing use cases are fully supported, edge cases are addressed, and downstream impacts are understood. • Conduct research on servicing trends, mortgage regulations, servicing technologies, and competitor approaches, bringing insights that inform product evolution. • Create and maintain clear documentation of servicing workflows, requirements, scenarios, decision logic, and system behaviours to support cross-functional teams. • Act as the go-to expert for your servicing workflows, supporting issue triage, answering questions, and helping the team deliver exceptional servicing experiences across lending products. AI-augmented ways of working • Actively use AI tools such as Cursor, Claude, Figma AI, Gemini, and others to accelerate your PM workflow from discovery through delivery, including synthesis, prototyping, documentation, and measurement. • Move quickly to test hypotheses using the tools available. Build rough prototypes, pressure-test ideas, and use fast experiments to get to answers sooner. • Stay close to the work. The best people here do not hand things off and wait. They use every tool available to move the work forward. • Stay ahead of how AI is reshaping mortgage servicing and bring informed recommendations into the roadmap. • Share what you learn so your way of working improves the team around you. Who we re looking for • 5-7+ years of hands-on product management experience, ideally with exposure to mortgage servicing, lending operations, or a closely ...