Solutions Administrator- Integrations

Position: Solutions Administrator- Integrations Status: Full-Time FLSA Code: Non-Exempt About Us: Verified First is a booming tech company on a mission to deliver cutting-edge technology transforming how organizations protect their people. As a constant recipient of the "Best Places to Work" award, you can be sure we'll invest in you as both a professional and a person. We're looking for people like you -- ambitious, hard-working, and fun -- to join our team! Summary: Verified First is looking for an ambitious Solutions Administrator- Integrations to join our high-performing Sales team. The Solutions Administrator- Integrations serves as the critical technical bridge between Enterprise clients, Sales, Onboarding, and Engineering teams. This role is responsible for consulting on, architecting, deploying, and troubleshooting complex API integrations and custom workflows with third-party HRIS, ATS, and CRM platforms (such as Workday, Salesforce, Dayforce, iCIMS, Paylocity, and ADP). The ideal candidate combines a deep technical understanding of data schemas, webhooks, and API payloads with excellent client-facing communication to ensure smooth end-to-end technical implementation. How our Solutions Administrator spends their time: Strategic Scoping & Pre-Sales Consultation • Partner with sales and client onboarding teams to lead technical discovery sessions with enterprise accounts and prospects to map out their data integration needs; • Design and propose tailored integration models, evaluating whether a standard connector, custom API architecture, or browser extension fits the client's engineering capability; • Draft and finalize the technical implementation components of Statements of Work (SOWs), Change Orders, and legal language/compliance checks for custom projects; • Create and manage Jira tickets to include Acceptance Criteria and Testing Procedures, working directly on application development teams, customers, and internal stakeholders; • Construct detailed workflow diagrams to visualize data paths and technical architectures for both internal and external stakeholder alignment; • Proactively identify technical risk flags, complex infrastructure barriers (such as parent/subsidiary account logic or missing vendor packages), and determine billable project scope before development begins. Integration Implementation, Data Mapping & E2E Testing • Manage the full deployment life cycle of API connections, from initial account provisioning and credential exchange in staging environments to production go-lives; • Lead joint technical configuration sessions alongside third-party partner integration engineers and vendor specialists; • Architect and execute complex backend field mappings, specifically transforming dynamic client-side cost codes, departments, and sub-account structures to route data accurately; • Conduct exhaustive End-to-End (E2E) workflow validation and testing inside sandbox environments to confirm payload schemas, automated callbacks, and statuses. Technical Troubleshooting & Tier-3 Support • Investigate, isolate, and resolve deep integration blockers, parsing outbound XML/JSON payloads to reconcile structured data mismatches and endpoint misplacements; • Diagnose and resolve systemic synchronization issues, broken OAuth authentications, and user permission access conflicts affecting product performance; • Act as an expert client advocate by documenting vendor-side environment glitches and mismatches, compiling technical error data to assist clients with third-party escalations (e.g., submitting tickets to Dayforce or Workday support); • Log well-defined development tickets for the Engineering team when custom script solutions, data mapping adjustments, or product enhancements are required to unstick clients. Partner Ecosystem Maintenance & Product Validation • Evaluate upcoming system and software updates from core integration partners, rigorously testing and validating feature stability, behavior changes, and logging regression bugs (e.g., tracking SMS breakdown or adjudication sync issues); • Collaborate with external Partner Managers to evaluate API compatibility for prospective application structures and complete technical questionnaires for partner integrations. Enablement & Knowledge Sharing • Produce high-quality internal technical assets, including API demo videos, setup documentation, and cross-functional integration matrix sheets to guide onboarding specialists and PM teams; • Co-host customer-facing technical webinars to demonstrate advanced platform capabilities, automation flows, and custom configuration options; • Perform other duties as assigned. What you bring: • Ability to maintain regular and punctual attendance; • Encourage a direct and positive relationship between the community and the company. • Able to thrive in a fast-paced environment; • Able to quickly learn new software and use systems accurately; • You are a natural problem solve...