SPECIALIST, CLIENT SERVICE

Responsibilities Essential Duties & Responsibilities • Meticulous with details for administrative type functions: • Item set-up in Inventory Management System, Order Entry, cancelling/updating orders • Reporting - using excel or in-house systems • Uses Excel daily for tracking data, reporting, etc, • Coordinate projects and client requests from initiation through completion. • Serve as the primary liaison between warehouse operations, account management, and internal departments. • Create and maintain detailed work instructions, process documentation, and business guidelines. • Monitor order fulfillment, inventory movements, shipping activities, and project milestones. • Track project timelines and proactively identify risks, delays, or potential service issues. • Escalate operational concerns and facilitate resolution with the appropriate teams. • Participate in status calls and project reviews as assigned. • Review estimates, budgets, and project scope changes to ensure accurate execution and billing. • Generate and review reporting. • Coordinate inventory returns and material disposition requests with warehouse personnel. • Provide project status updates, reports, and performance metrics to Account Management. • Support process improvement initiatives and recommend operational efficiencies. • Maintain compliance with company policies, client requirements, HIPAA, GMP, GDP, and security standards. • Deliver exceptional customer service and maintain professional communication with all stakeholders. Knowledge, Skills & Abilities • Excellent written and verbal English communication skills. • Strong organizational and time-management skills. • Ability to work independently in a remote environment. • Experience coordinating cross-functional teams across multiple time zones. • Strong attention to detail and analytical abilities. • Project management and workflow coordination experience. • Ability to prioritize multiple projects simultaneously. • Advanced Microsoft Office skills, particularly Excel, Teams, Powerpoint, and Outlook. • Experience working with warehouse management systems (WMS), order management systems, or inventory platforms preferred. • Strong customer service orientation and professional demeanor. • Ability to identify operational risks and escalate issues appropriately. Qualifications Education & Experience • Bachelor's Degree in Business, Marketing, Supply Chain, Logistics, or related field preferred. • 2-4 years of experience in customer service, project coordination, fulfillment operations, logistics, supply chain, or account management is preferred. • Experience supporting U.S.-based operations remotely preferred. • Experience working with warehouse, fulfillment, printing, mailing, or eCommerce environments is a plus. Additional Requirements • Reliable high-speed internet connection. • Dedicated home office environment. • Ability to work during U.S. Eastern Time business hours or a designated overlap schedule. • Ability to participate in video meetings and maintain regular communication with U.S.-based teams Originally posted on Himalayas