Staff / Senior AI Engineer (Video AI & LLM Systems)

About Lucidya Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth. Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value. Why This Role Matters We re expanding our CXM platform into video intelligence and multimodal AI. Today, we already analyze massive volumes of social and enterprise data. Tomorrow, we ll understand video - sentiment, context, intent - across visual, audio, and text signals. This isn t a side experiment. It s a core product direction. Right now, our AI team has strong mid-level and junior engineers. What we re missing is a senior builder - someone who can walk into ambiguity, define the path forward, and ship production-grade AI systems without waiting to be told what to do. This role matters because: • You ll own video AI from concept to production. • You ll shape how we deploy and optimize self-hosted LLMs. • You ll influence architecture and engineering standards. • You ll directly impact what our enterprise customers experience. If you like clear tickets and step-by-step instructions, this won t be comfortable. If you like ownership, autonomy, and building things that go live - you ll thrive. What You ll Do You ll Own Outcomes, Not Just Tasks You won t be handed isolated tickets. You ll partner with Product to define a roadmap and then execute against it. You ll take ideas like video listening and turn them into deployed, reliable features that customers use. That means: • Designing and building end-to-end video analysis pipelines (visual + audio + text). • Extracting sentiment, intent, and semantic meaning from multimodal data. • Deploying models into secure, production environments. • Making sure what you ship doesn t just work in a notebook, but survives in production. You ll Build and Run Self-Hosted LLM Systems Saudi data regulations require us to host models privately. You ll: • Own and optimize self-hosted LLM infrastructure. • Manage inference pipelines and performance trade-offs. • Ensure scalability, reliability, and security. • Think beyond model accuracy, into cost, latency, and uptime. You re not just a researcher. You re an end-to-end AI builder. You ll Raise the Bar for the Team You won t have direct reports, but you will: • Mentor mid-level and junior engineers. • Review code and influence architecture. • Bring clarity to technical discussions. • Push for higher standards when needed. We value people who can disagree respectfully and explain their reasoning clearly. In Your First 90 Days You ll: • Deep dive into our existing video capabilities. • Identify gaps and opportunities. • Define a clear roadmap with Product. • Start delivering meaningful improvements. We measure success by what gets deployed, not by how many experiments you ran. Requirements Who You Are You have 5+ years (Senior) or 7-8+ years (Staff) in Machine Learning, with strong depth in: • Computer Vision • Video Analysis • Large Language Models • Multimodal systems You ve shipped real systems to production, not just prototypes. You understand what it means to own the full lifecycle: modeling, infrastructure, deployment, monitoring. You re Comfortable Hosting Models Yourself You ve: • Deployed models in containerized environments (Docker, Kubernetes). • Worked with cloud or on-prem infrastructure. • Managed performance, scaling, and reliability. • Hosted LLMs or large models in controlled environments. If your experience stops at training models and handing them off, this role won t be a fit. You re Proactive (Truly) When you see ambiguity, you: • Propose a direction. • Validate assumptions. • Move forward. • Communicate clearly. You don t sit on the fence, but you also don t go rogue. You align, then execute. You Communicate with Extreme Clarity We care deeply about clarity here. You Thrive in Fast-Moving Environments Lucidya is fast-paced and dynamic. There are many moving parts. You don t get frustrated by that, you bring structure into it. Nice to Have (Not Required) • Experience in B2B SaaS or CX platforms. • Experience at a recognizable technology brand. • Arabic multimodal or NLP exposure. • OCR for Arabic text in video. • Generative video or diffusion models. • Edge AI optimization. What the Hiring Process Will Look Like • Screening Call with a TA Lead • First Interview - with our AI team Focus: technical depth + real-world experience + impact • Second Interview with a Live Case Study - with the AI Director You ll walk through a real scenario (no take-...