Technical Support Analyst - HVAC - Chillers

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025! Job Posting Daikin Applied is hiring a commercial HVAC Technical Support Analyst - Chillers! The Tech Support Analyst provides prompt, accurate technical advice to sales representatives, DAA customers and service groups regarding the application, operation and maintenance of HVAC equipment. He/She generates and manages casework through SalesForce.com CRM. In addition, the Tech Support Analyst promotes the collection, fabrication and retention of technical resources. In this fast-paced role, he or she will encourage exceptional product quality in design, manufacturing, application and service. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor! Location: Remote - Plymouth, MN What you will do: • Provide intermediate level HVAC technical support to sales representatives, customers and service groups • Manages large amounts of incoming calls and emails • Promptly and accurately enters all incoming requests within Salesforce CRM • Maintains communication records, necessary paperwork within Salesforce • Reflect correct customer and case details with up-to-date information • Build sustainable relationships and trust with customer accounts through open and interactive communication • Identify and assess customers needs to achieve satisfaction and takes the extra mile to engage customers • Communicates problem areas to the appropriate parties as the need arises to ensure that problems or possible problems are surfaced, and corrective action taken in a timely manner • Provides information to customers on an on-going basis to answer questions or provide information with respect to their case status • Provide weekly and daily updates and reports of cases status and group metrics • Provides authorizations for parts warranty request upon identifying quality related opportunities • Conducts training sessions in a formal classroom or on the job site on product application, operation and maintenance • Consults and collaborates with Engineering and Manufacturing on quality and product design improvements • May provide coaching, and/or mentoring to a subordinate group or staff member • Write service literature, including flow charts and create micro videos • Works closely with Manager on metrics, service opportunities, and manuals What s in it for you: • Medical/Dental/Vision coverage, PTO, 401K match, support for community involvement and much more • The ability to make an impact and shape your career with a company that is passionate about growth • The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best Minimum Qualifications: • Associates degree or higher - preferably in HVAC or mechanical engineering-related discipline • 4+ Years of commercial HVAC experience • Knowledge of commercial HVAC and refrigeration systems - espcially chillers • Proficiency in the MS Office Suite (Outlook, Word, PowerPoint and Excel) • Outstanding relationship management and interpersonal skills Preferred Qualifications: • SalesForce CRM experience • Bachelor's Degree Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements: • Multiple medical insurance plan options + dental and vision insurance • 401K retirement plan with employer match • Paid time off and company paid holidays • Paid sick time in accordance with the federal, state and local law • Tuition Reimbursement after 6 months of continuous service The typical pay rate for the position ranges from $80,400.00 - $136,800 in Minnesota. The range displayed represents the pay range for all positions in the job grade which this position(s) fall. Individual hourly pay rate will depend on a wide range of factors including your skills, qualifications, experience, and location. If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied! Originally posted on Himalayas