Training Coordinator

Our client is Australia s largest provider of aesthetic and medical-grade technology. They deliver cutting-edge treatment technology, skincare, accessories, and business support to over 4,500 stockists across Australia, New Zealand, and beyond. They are now looking to hire a Training Coordinator that will be responsible for client training queries and providing support with the online learning platform. Job Responsibilities: Training Coordination - General: • Coordinate all aspects of inbound, outbound, and Zoom training sessions, ensuring smooth and effective delivery for Dermal Educators and clients. • Respond promptly to training inquiries and provide ongoing client support for the online learning platform, The Education HUB. • Assist clients with training queries, platform access, navigation, and troubleshooting on The Education HUB. • Monitor and manage training class numbers, liaise with the Education Manager, and communicate model requirements to clients. • Promote and administer the Travel Rebate program, ensuring all eligible clients are informed and supported throughout the process. • Maintain and update the Training Calendar with Dermal Educator schedules plotted three months in advance. • Communicate proactively with clients regarding training cancellations, rescheduling, and any changes to their training journey. • Issue Training Certificates and monitor Competency Checklists in a timely manner. • Maintain organized and accurate client communications and feedback records in Highrise. Training Coordination - Booking & Travel Management: • Schedule and manage Zoom training sessions, ensuring no scheduling conflicts across Education HUB accounts. • Assist clients with enrolling in inbound training sessions and manage workshop schedules accordingly. • Coordinate all travel logistics for Dermal Educators conducting outbound training, including booking flights, accommodation, and car hire through Flight Centre and other providers. • Prepare and distribute detailed travel itineraries to Dermal Educators and upload all relevant travel documentation to the Training Calendar. • Liaise with the Education Manager and Dermal Educators to ensure all travel arrangements are confirmed, cost-effective, and finalized at least one week prior to training. • Confirm outbound training sessions with clients via phone one week before the scheduled date. • Send Room Requirements to outbound clients, monitor responses, and upload premise photos to Highrise for approval. Education HUB Management: • Enroll clients in relevant Education HUB modules within 24 hours of request and send welcome and navigation support emails. • Troubleshoot platform issues and provide ongoing assistance to clients using The Education HUB. • Monitor student messages and relay inquiries to the appropriate department promptly. • Support the Global Education Innovator with Education HUB tasks as required. Business Support: • Deliver high standards of client support in line with the company's mission to "Make People Feel Wonderful." • Develop a thorough understanding of departmental practices to effectively filter calls and direct inquiries to the right teams. • Actively contribute to team meetings and help improve internal protocols and processes. General Office Administration: • Maintain accurate and up-to-date client records in Highrise following every client interaction. • Provide general product and service information to clients and redirect inquiries to the appropriate department. • Uphold and role model company values daily - Reliability, Accountability, Passion, Innovation, Respect, Support, Commercial Mindset, and Fun. • Perform additional reasonable tasks as required to support the smooth operation of the business. Requirements • Previous experience in training coordination or a related field. • Strong understanding of online learning platforms and tools. • Proficiency in using Zoom and other virtual meeting platforms. • Experience in scheduling and booking flights and accommodation. • Excellent organizational and time management skills to manage schedules, bookings, and client communications. • Strong problem-solving abilities, particularly in troubleshooting technical issues on online platforms. • Exceptional verbal and written communication skills to effectively liaise with clients, educators, and internal teams. • Ability to communicate complex information clearly and concisely. • Experience in providing high-quality client support, ideally in a training or educational context. • Ability to manage client inquiries, resolve issues, and provide guidance on platform navigation. • Competence in general office administration tasks, including maintaining client records and managing communications. • Proficiency in using CRM systems like Highrise. • Relevant qualifications in training, education, or business administration are preferred but not mandatory. • Strong alignment with the company s...