Program Manager

About Nava Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges. As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services. People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human-centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good. Position summary Nava is at the forefront of reimagining how our government serves its people, and we're looking for a Program Manager to lead the delivery and client engagement efforts on a group of strategic contracts. At Nava, members of the Program leadership team are responsible for client trust and relationships, team clarity and health, staffing, contract management / profit & loss, and organic growth. Details are in the What You'll Do section below. Nava's Program Managers have 10+ years of experience overseeing delivery outcomes and client relationships for a set of large-sized projects to create positive delivery environments. What You'll Do • Exceed the expectations of our government partners by cultivating strong, trusting relationships and maintaining high situational awareness at the agency level • Proactively detect risks and work collaboratively with the delivery team and program stakeholders to effectively resolve them (issues can span delivery, process, culture, expectation setting, staffing, contract milestones, finances) • Engage our clients on a continuing basis to ensure their needs are met or exceeded, understand their vision, collaboratively solve issues, and communicate our progress transparently • Maintain awareness of the broader project landscape and potential for new opportunities and risks and grow your program accordingly with surge contract line item numbers (CLINs), option years, and negotiations with subcontractors • Collaborate across projects and across the organization to proactively anticipate and solve problems across delivery • Support the creation of delivery environments built on mutual trust between government partners and our team • Scale efforts through a team of project managers and other functional delivery leads • Manage all the contracts and finances on within your portfolio in coordination with the finance team and coordinate necessary contract modifications • Set and uphold standards for delivery excellence and client service • Apply Nava's policies and guidance at the program level (E.g. utilization guidance) • Participate in developing on and delivering company objectives and key results Required skills • Must have experience with Custom Software or Cloud infrastructure programs/projects • Experience working with or for state government agencies, with solid understanding of government contracting, compliance, and importance of audit trails • Experience with leading and growing agile development teams and the challenges of managing a project at scale, whether you inherited that team or built it from scratch • Ability to demonstrate experience leading large-scale projects with significant complexity, including managing milestones, dependencies, and integrations with significant risk, uncertainty or scale • Experience using agile frameworks like scrum, kanban, or SAFe and familiarity with agile development practices such as continuous integration and continuous delivery • You are an empathetic communicator and relationship builder - you take a service-oriented approach to supporting the program team and our clients • Adaptable problem solving and ability to deal with multi-dimensional challenges involving many organizations, processes, cultures, and technologies • You are highly organized and care deeply about building and growing a sustainable, culture-conscious business • A strategic approach to delivery planning and contract management over the medium-term and long-term • An iterative approach to execution that emphasizes rapid team progress • Ability to maintain broader situational awareness beyond the immediate team • Excellent written and verbal communication skills Desired skills • Previous experience in managing Paid Family Leave Benefits Programs, either in-house or as a vendor • Experience working closely with or inside state government (or local government of major cities like NYC, LA, Chicago, or Houston) • Proven track ...