Technical Product Manager

At LaunchBrightly, we are on a mission to automate a process that continually captures and enhances screenshots of all your SaaS product features. The continuous integration and continuous deployment (CI/CD) pipeline and process that engineers adopted over the last decade, is what we ultimately want to build for customer support teams. TLDR; LaunchBrightly = Github Actions/Circle CI for customer support. And we are currently looking to bring onboard a strong Technical Product Manager. Everyone at LaunchBrightly is a creator, an owner, or perhaps better, a celebration of the crazy ones. The misfits. The rebels. Most big companies are afraid of entrusting the future of the company and their software to a few makers, and as they defend against that, they end up with three layers of managers and a product designed by a committee. We want the opposite. We need the opposite as we enter virgin territory trying to build that CI/CD pipeline and process for the support organization. As our customer pushes a new feature to production, we automatically update all product images within the help center. This is a thrilling adventure! Our work is remote, not distant. We believe that being a remote-first organization allows us to build an exceptional team composed of makers and sellers with diverse backgrounds and skill sets from around the globe. Our default work culture is asynchronous and emphasizes written communication to prioritize maker time, focus and company productivity. Our goal is not to eliminate face-to-face interaction, but we should default to a setting where written documentation is so strong that a meeting on most project subject matters would seem odd. Founded in 2022, and backed by prominent venture firms including IA Ventures, Tuesday Capital, and B Capital Group, this is a unique opportunity to join this band of misfits on the ground floor. As an early teammate you will be working intimately with the founding team, who has done 0 to 1 five times over while seeing four of them come to an exit. The Technical Product Manager will become an integral member of an intimate 10-person team consisting of: • Maker #8 (Technical Product Manager, You!) • Maker #7 (Esau, Engineer) • Maker #6 (Melissa, Implementation Specialist) • Maker #5 (Michel, Engineer) • Maker #4 (Lucas, Engineer / UX) • Maker #3 (Jose, Engineer) • Maker #2 (Hyder, Backend Engineer) • Maker #1 (Dennis, Founder) • Seller #1 (Josh, Co-founder) • Helper #1 (Vibeke) However, we are looking not just for a Technical Product Manager but, rather, a teammate we see as integral to LaunchBrightly's long-term journey and vital to our success. Someone who is comfortable in the dark and who sees a certain romance, like we do, in embracing the unknowns that come with being on the startup journey. We have a track record of seeing those colleagues who join us on the ground floor of our ventures ride the startup journey to completion (exit) with us, as we grow and become successful together. This is something we take seriously, and something we are extremely proud of! Job Description Your work will help shape the business logic layer that powers our product - workflows, task runners, state machines, rules engines, and orchestration. This is a hands-on product role for someone who thinks in systems and sequences. You won't be writing code as your primary responsibility, but you will define and refine the behaviors that drive complex systems, working closely with engineering to turn intent into reliable execution. And you shouldn't be shy about jumping into code, writing QA scripts, or testing flows yourself when needed. You'll be responsible for things such as: • Owning PRDs and RFCs for larger features, and maintaining a clean, structured Product documentation folder that clearly captures intent, scope, and decisions • Mapping logic flows: outlining step-by-step behaviors, edge cases, and decision paths • Modeling state: defining key states, transitions, and triggers (including retries and failure modes) • Capturing validation rules: both field-level and conditional, across sync and async flows • Handling exceptions: specifying how to surface, log, or recover from system errors • Tracing data dependencies: documenting inputs, transformations, joins, and sync logic across services • Acting as a primary contributor to API documentation and helping ensure our Postman collections are accurate and aligned with shipped behavior • Serving as first eyes on Sentry reports across repositories and actively monitoring feature releases for regressions • Acting as an active PR reviewer, helping protect us from sub-optimal code and future technical debt In this role your work will span early-stage research, feature scoping, documentation and organization of engineering tickets, weekly planning, and internal QA. Your job is to remove blockers before they slow things down, making sure problems are well-defined before they reach engineering, and help...