Implementation Specialist

Salary: $12,000 - $15,000 USD a year Job Type: Full-time At LaunchBrightly, we are on a mission to automate a process that continually captures and enhances screenshots of all your SaaS product features. The continuous integration and continuous deployment (CI/CD) pipeline and process that engineers adopted over the last decade, is what we ultimately want to build for customer support teams. TLDR; LaunchBrightly = Github Actions/Circle CI for customer support. And we are currently looking to bring onboard a strong Implementation Specialist. Everyone at LaunchBrightly is a creator, an owner, or perhaps better, a celebration of the crazy ones. The misfits. The rebels. Most big companies are afraid of entrusting the future of the company and their software to a few makers, and as they defend against that, they end up with three layers of managers and a product designed by a committee. We want the opposite. We need the opposite as we enter virgin territory trying to build that CI/CD pipeline and process for the support organization. As our customer pushes a new feature to production, we automatically update all product images within the help center. This is a thrilling adventure! Our work is remote, not distant. We believe that being a remote-first organization allows us to build an exceptional team composed of makers and sellers with diverse backgrounds and skill sets from around the globe. Our default work culture is asynchronous and emphasizes written communication to prioritize maker time, focus and company productivity. Our goal is not to eliminate face-to-face interaction, but we should default to a setting where written documentation is so strong that a meeting on most project subject matters would seem odd. Founded in 2022, and backed by prominent venture firms including IA Ventures, Tuesday Capital, and B Capital Group, this is a unique opportunity to join this band of misfits on the ground floor. As an early teammate you will be working intimately with the founding team, who has done 0 to 1 five times over while seeing four of them come to an exit. The Implementation Specialist will become an integral member of an intimate 10-person team consisting of: • Maker #9 (Implementation Specialist, You!) • Maker #8 (Technical Product Manager, You!) • Maker #7 (Esau, Engineer) • Maker #6 (Melissa, Senior Implementation Specialist) • Maker #5 (Michel, Engineer) • Maker #4 (Lucas, Engineer / UX) • Maker #3 (Jose, Engineer) • Maker #2 (Hyder, Backend Engineer) • Maker #1 (Dennis, Founder) • Seller #1 (Josh, Co-founder) • Helper #1 (Vibeke) However, we are looking not just for a strong Implementation Specialist but, rather, a teammate we see as integral to LaunchBrightly's long-term journey and vital to our success. Someone who is comfortable in the dark and who sees a certain romance, like we do, in embracing the unknowns that come with being on the startup journey. We have a track record of seeing those colleagues who join us on the ground floor of our ventures ride the startup journey to completion (exit) with us, as we grow and become successful together. This is something we take seriously, and something we are extremely proud of! Job Description This role is focused on creating Screenshot Automation Recipes for customer implementations using our internal Screenshot Recipe Builder (our primary customer implementation tool). Your primary role will be to focus on customer implementations. You'll spend the majority of your time designing and building automation recipes at scale - often creating many hundreds per month - ensuring customer help centers stay visually accurate and up-to-date. While this is not a customer-facing role, your work directly shapes the customer experience. You'll act as a key bridge between implementation execution, product design, and product quality, helping us build an experience that both works at scale today and evolves toward a future where non-technical users can self-serve with ease. Over time, you'll develop a deep intuition for how implementation should work - not just how it works today - and play a key role in shaping that future. You'll be responsible for things such as: • Create and maintain large volumes of Screenshot Automation Recipes across customer environments • Translate real-world product UIs into reliable, repeatable automation workflows • Continuously improve the quality, consistency and resilience of recipes • Analyze feedback from users, and identify inefficiencies as you set up recipes to suggest areas of improvement • Act as a frontline QA partner for the implementation experience, identifying bugs, edge cases and inconsistencies while building recipes • Use tools like the Browser Console, lightweight scripting when needed, and our Product Screenshots and Help Center Sync API as QA tools; Postman will be your best friend • Identify friction in the implementation workflow as you use the product daily, and suggest improvements to the...