Customer Service Representative

At Nestl Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life , Nature's Bounty , Vital Proteins , Orgain , Nuun , BOOST , Carnation Breakfast Essentials , Peptamen , Compleat Organic Blends , and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases. At Nestl Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing. Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers. Position Summary The Customer Service Representative is responsible for delivering exceptional service and support to customers through timely, accurate, and professional interactions. This role serves as a primary point of contact for customer inquiries, order processing, product information, and issue resolution while helping ensure a positive customer experience and supporting overall business objectives. Key Responsibilities • Respond to customer inquiries via phone, email, and other communication channels in a timely, professional, and courteous manner. • Process customer orders and credits accurately and efficiently while maintaining attention to detail and adherence to established procedures. • Investigate and resolve customer concerns, questions, and account issues, ensuring timely follow-up and resolution. • Maintain consistent service quality and compliance with established customer service standards. • Document customer interactions, inquiries, complaints, and resolutions accurately within company systems. • Communicate relevant customer and account information to appropriate team members and internal stakeholders. • Collaborate cross-functionally to resolve customer issues and support a seamless customer experience. • Participate in product, process, and systems training to maintain knowledge and effectiveness. • Support outbound customer communications related to order updates, out of stock items, follow-up activities, promotions, and special projects. • Identify opportunities for process improvements and communicate recommendations to leadership. • Assist with quality-related documentation, complaint handling, and escalation processes as required. • Support departmental goals and contribute to a collaborative, customer-focused team environment. • Perform all other duties as assigned. Experience And Education Requirements • High school diploma; Associate's or Bachelor's degree preferred, or equivalent combination of education and experience. • 1 to 2 years of customer service experience required. • Experience in a call center, healthcare, professional products, or customer-facing environment preferred. • Proficiency with Microsoft Office applications and customer relationship management (CRM) systems. • Strong verbal and written communication skills. • Ability to manage multiple priorities while maintaining a high level of accuracy and professionalism. Preferred Skills • Strong communication skills (verbal and written) with the ability to communicate professionally, directly, and effectively with key internal and external stakeholders. • Strong team player with the ability to work comfortably with people of diverse skills, levels, experience, and personalities. • Effective troubleshooting and problem-solving skills. • Strong sense of urgency, a high degree of initiative, and the ability to participate in cross-functional teams. • Ability to work comfortably in a highly dynamic, fast-paced, and sometimes ambiguous corporate environment where a high degree of flexibility is required. • Strong attention to detail with the ability to balance multiple priorities and meet deadlines. • Strong proficiency in PC skills including programs such as Word, Excel, PowerPoint, Outlook, Teams, and SharePoint. • Customer-focused mindset. • Time management and organization. • Continuous learning and improvement orientation. • Magento, Salesforce, RingCentral, and JDE experience preferred. • Ability to use digital tools and technologies to support efficient work processes, enhance service outcomes, and apply awareness of emerging...