Client Success Coach (CSM)

We re looking for a full-time Client Success Coach to join our fast-growing team at Richard Yu s online education company. Our mission is simple: help everyday people launch impactful online digital arbitrage businesses that transform lives-starting with their own. If you re someone who loves mentorship, thrives in a high-performance environment, and wants to make a real difference in people s lives, keep reading. About Us: Richard Yu is an online business coach with: • 100K+ subscribers on YouTube youtube.com/richardyu1 • A growing personal brand on Instagram instagram.com/richardyuzee Our company is fast-paced, and rooted in service. We re building a world-class education platform to help people turn their knowledge into income through coaching and consulting. About The Role: This is a remote, full-time position. You must be available during 8AM-5PM EST, Monday to Friday. On average, you ll work up to 9 hours per day, and some days will require a little more effort of 10 hours. You must currently live in North America, Europe, or South Africa, and speak fluent, accent-neutral English. Clear communication is non-negotiable, we re in the coaching business. Requirements Here are the requirements: • You must be able to commit full time hours (Our office hours are 9 AM - 6 PM EST, though if you are different time zones we're super open minded) • You will be conducting new onboarding calls daily to welcome in new students. • You will be conducting check in coaching calls daily, to hold accountable, motivate, and inspire students inside the program (must be comfortable jumping on 1:1 Zoom calls or recording Loom videos as needed. • You will be messaging clients on a daily basis, in order to hold them accountable to their plan of execution towards their goals and moderating the community. • Weekly group coaching calls answering client questions • Must have strong communication/interpersonal skills so we can put you in front of our clients and you can confidently answer their questions and guide their decisions • Help innovate our products by creating and producing new video trainings/worksheets to deliver a world-class experience. • Taking renewal / upgrade calls with clients and enrolling them into our backend coaching programs. • Should be proficient or at least knowledgeable about our tech stack (Loom, ActiveCampaign, Slack, Zapier, Calendly, GSuite, CRM, etc.) - you should be familiar with the above tools, or have a willingness to learn these VERY quickly if hired. • Your role will constantly be changing. A big part of this job is to stay on your toes, always ready for action and change. • You will be responsible for daily reporting on multiple communication channels (Slack, text message, spreadsheets, etc.,) and so a high attention to detail and compliance with standard operating procedures is essential. • You must have a high attention to detail and understand systems/processes so you are able to innovate new, more efficient SOPs (processes) to ensure our Fulfillment Team hits their KPIs WHO THIS IS FOR: • A coach or mentor at heart-you love helping people • Clear, professional communicator (spoken and written English) • Experienced with organic marketing on Instagram/Facebook/TikTok (creating reels, organic posts, to generate organic leads) • Sales background • Able to handle fast-paced environments, multiple clients, and changing priorities • Willing to grow with us long-term (3+ years)-this isn t a side hustle • Open to feedback and constructive coaching (we ll train you, but we expect growth) • Comfortable with tools like Loom, Calendly, Slack, GSuite, CRMs, etc-or willing to learn fast WHO THIS IS NOT FOR: • You have another full-time job or multiple freelance clients • You struggle with structure, deadlines, or fast execution • You dislike being challenged to improve daily Benefits Expected Earnings (Rev share on book of business): $10,000-$15,000+ USD/month (depending on experience) Commission opportunities: % on referrals, upgrades, renewals, and pending payment collections.